Butler Villa (Uluwatu, Bali)

PT Bahasa Property Management; Provinsi Bali; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Bali Management Villas is seeking a professional Butler to ensure exceptional guest experiences across luxury villas. You will work closely with housekeeping, operations, and reservations to maintain high standards and anticipate guest needs from arrival to departure.

Responsibilities include villa orientation, guest liaison, arranging in-villa dining and services, and coordinating with various teams to ensure seamless stays. Flexibility with shifts and strong English communication are essential.

Qualifications

• Excellent guest-service mindset and professional demeanour.
• Strong communication skills in English (spoken and written).
• Ability to anticipate guest needs and personalize experiences.

Responsibilities

• Welcome guests on arrival and provide villa orientation and facility overview.
• Serve as main guest contact during stay and respond promptly to requests.
• Arrange guest services such as private dining, spa, transport, tours, and celebrations.
• Prepare and serve welcome drinks, breakfast, and in-villa dining per SOPs.
• Coordinate with housekeeping and maintenance to keep villas clean and functional.
• Log guest preferences, feedback, and daily reports accurately.

Skills

English communication

Education

Diploma in Hospitality

High School Diploma with relevant experience

Job description

Bali Management Villas is currently seeking a professional and service-minded Butler to join our team and deliver exceptional, personalized guest experiences across our luxury villa properties. This role will focus on guest care, villa readiness, and anticipating guest needs from arrival to departure.

About the Role
The Butler is the main point of contact for guests during their stay, ensuring every moment is seamless, comfortable, and memorable. This role works closely with the housekeeping, operations, and reservation teams to ensure villas are always in top condition and every guest request is handled promptly and professionally.

Responsibilities

Welcome guests upon arrival, conduct villa orientation, and explain facilities and services.

Serve as the primary contact for guests throughout their stay and respond to requests promptly.

Arrange guest services such as private chef, in-villa dining, spa, transport, tours, and special celebrations.

Prepare and serve welcome drinks, breakfast, and in-villa dining according to standards.

Coordinate with housekeeping and maintenance teams to ensure the villa is clean, well-presented, and fully functional.

Anticipate guest needs and personalize the stay based on guest preferences and special requests.

Handle guest feedback and complaints calmly, and elevate issues to the supervisor when needed.

Assist with check-in and check-out procedures and guest departure arrangements.

Maintain guest records, logbooks, and daily reports accurately.

Follow standard operating procedures (SOPs) for service, hygiene, and safety.

Qualifications

Minimum Diploma in Hospitality or equivalent; High School Diploma with relevant experience is acceptable.

Minimum 1-2 years of experience as Butler, Guest Relations, or Front Office in luxury villas, resorts, or hotels.

Good communication skills in English (spoken and written).

Strong service attitude, proactive, and able to anticipate guest needs.

Knowledge of food and beverage service is an advantage.

Flexible with shifts, including weekends and holidays.

Well-groomed, polite, and has a positive attitude.

Must be domiciled in Bali.

With over a decade of experience in Bali’s hospitality market and more than 400 villas under management, Bali Management Villas (BMV) stands as the leading company in short-term villa rentals on the island.

Our organization is supported by a team of 500+ professionals across key departments such as operations, accounting, marketing, reservations, and legal, ensuring a seamless experience for both guests and villa owners.

As a fast-growing company, we’re always looking for driven, passionate, and ambitious individuals eager to develop their careers and grow with us.

At BMV, we believe in creating real opportunities for growth and encouraging every team member to evolve within the company.

With over a decade of experience in Bali’s hospitality market and more than 400 villas under management, Bali Management Villas (BMV) stands as the leading company in short-term villa rentals on the island.

Our organization is supported by a team of 500+ professionals across key departments such as operations, accounting, marketing, reservations, and legal, ensuring a seamless experience for both guests and villa owners.

As a fast-growing company, we’re always looking for driven, passionate, and ambitious individuals eager to develop their careers and grow with us.

At BMV, we believe in creating real opportunities for growth and encouraging every team member to evolve within the company.