Luxury Villa Butler - Guest Experience Lead

BougainVilla Bali; Klungkung; On-site; IDR 240,000,000 - 420,000,000; Full time

Benefits offered by this job

Staff meals

BPJS healthcare

Job summary

BougainVilla Bali is seeking a professional Villa Butler to join our luxury hospitality team in Klungkung District, Bali. This full‑time, on‑site role focuses on delivering personalised service and ensuring every guest stay exceeds expectations.

You will greet guests, coordinate housekeeping, manage guest requests, arrange experiences, and maintain villa standards. Ideal candidates have 2–3 years in hospitality, strong English communication, and a passion for Balinese culture.

Qualifications

• Minimum 2–3 years in hospitality or guest services in villa, hotel or luxury settings.
• Excellent interpersonal skills and ability to provide discreet, professional service.
• Strong organisational and time-management abilities; flexible to weekend/public holidays.

Responsibilities

• Greet guests on arrival and present villa amenities with warmth.
• Manage daily housekeeping coordination to maintain high villa standards.
• Handle guest requests promptly and coordinate services (spa, dining, activities, transport).
• Provide informed recommendations on local attractions and experiences.
• Maintain villa inventory and assist with meal service and dining arrangements as needed.
• Conduct end‑of‑stay inspections and coordinate turnover between guests.
• Communicate with management and team to ensure seamless operations.
• Uphold health, safety and security protocols throughout the villa.

Skills

Guest service excellence

Team collaboration

English fluency

Multitasking

Cultural sensitivity

Job description

BougainVilla Bali is seeking a professional Villa Butler to join our luxury hospitality team in Klungkung District, Bali. This full‑time, on‑site role focuses on delivering personalised service and ensuring every guest stay exceeds expectations.

You will greet guests, coordinate housekeeping, manage guest requests, arrange experiences, and maintain villa standards. Ideal candidates have 2–3 years in hospitality, strong English communication, and a passion for Balinese culture.