Butler

PT. Agung Mitra Bali; Provinsi Bali; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Uluwatu Estate in Bali invites dynamic hospitality professionals to join our luxury team as Butler/Server. You will deliver five-star service, greet guests, manage in-villa check-ins, and coordinate activities such as spa bookings and transportation.

The ideal candidate has at least two years in a similar role at a 5-star property, is fluent in Indonesian and English, and presents a polished appearance with a guest-centric mindset. Weekend and shift flexibility is required.

Qualifications

• Minimum 2 years of experience as Butler/Server in luxury settings.
• Vocational High School in Tourism/Hospitality; Diploma preferred.
• Fluent in Indonesian and English, both spoken and written.
• Knowledge of luxury service standards and fine dining.
• Willing to work weekends, holidays, and shifts.
• Polished appearance and customer-oriented attitude.

Responsibilities

• Welcome guests warmly per luxury standards.
• Handle in-villa check-in and check-out, assist with luggage.
• Coordinate activities such as spa bookings, transport, or tours.
• Anticipate guests' needs throughout stay.
• Take food and beverage orders with menu knowledge.
• Serve with elegant table settings.
• Prepare non-alcoholic and basic alcoholic beverages.
• Maintain dining, bar, and pantry cleanliness.
• Coordinate with Housekeeping to keep guest areas tidy.
• Report damages to Maintenance and restock amenities.

Skills

Hospitality service

Guest relations

Communication

Flexible schedule

Beverage knowledge

Team coordination

Education

Vocational High School in Tourism/Hospitality

Diploma in Hospitality

Job description

Uluwatu Estate is a luxury private estate located on the magnificent cliffs of Uluwatu, Bali. We are seeking dynamic, passionate, and detail-oriented hospitality professionals to join our team as Butler / Server. You will deliver personalized five-star hospitality service, blending natural beauty with exceptional guest experiences.

Key responsibilities

• Welcome guests warmly and professionally in accordance with Uluwatu Estate's luxury hospitality standards
• Handle in-villa check-in and check-out processes, including assisting with guest luggage handling
• Serve as the main point of contact for guests to arrange internal and external activities such as spa bookings, transportation, or tours
• Anticipate and understand the specific needs and preferences of guests throughout their stay
• Take guest food and beverage orders accurately with in-depth knowledge of the menu
• Serve food and beverages with elegant table setup standards
• Prepare and serve non-alcoholic and basic alcoholic beverages upon request
• Maintain cleanliness and tidiness of dining areas, bar, and pantry before and after service
• Coordinate with the Housekeeping team to ensure guest rooms and public villa areas remain clean and tidy
• Report any damage to villa facilities to the Maintenance team and ensure all guest amenities are fully restocked

About you

• Minimum 2 years of experience in the same position (Butler, Server, or Captain) in a 5-star hotel, luxury resort, or exclusive villa
• Minimum education of Vocational High School in Tourism/Hospitality; Diploma (D1/D3) in Hospitality is preferred
• Fluent in Indonesian and English (spoken and written) to communicate with international guests
• Strong knowledge of luxury service standards, table manners, and basic knowledge of wine/cocktails
• Friendly, polite, and customer-oriented personality
• Flexible with working hours, including willingness to work on weekends, holidays, or on a shift system
• Clean, neat, and professional appearance (well-groomed)

About us

Uluwatu Estate is a luxury private estate located on the magnificent cliffs of Uluwatu, Bali. We are committed to delivering an unforgettable stay experience by blending natural beauty with personalized five-star hospitality service standards.