Business Regional Supervisor (Placement: Bali)

DOKU, PT NUSA SATU INTI ARTHA; Denpasar Barat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

DOKU in Bali is hiring a Business Regional Supervisor (Placement: Bali) to supervise and grow merchant opportunities, ensuring smooth onboarding and strong partner relationships. You will drive revenue and transaction volume by coordinating with Product, Legal, Commercial, and Tech teams to implement effective GTM strategies.

The role requires 3-5 years of experience in fintech or payments, with a focus on merchant acquisition, onboarding, and retention.

Qualifications

• Analytical and structured thinking to assess opportunities and merchant needs.
• Strong communication and negotiation skills for partner engagements.
• Ability to strategize go-to-market plans and manage multiple stakeholders.

Responsibilities

• Generate and grow merchant opportunities to achieve TPV and TPT targets.
• Oversee onboarding and ensure smooth integration for partners.
• Retain merchants by keeping them active and productive.
• Build and maintain relationships with partners and banks.
• Collect merchant feedback and translate into product/service improvements.
• Understand merchant challenges and identify effective solutions.
• Draft sales proposals and manage contract renewals.

Skills

Analytical Thinking

Critical Thinking

Strategic Thinking

Leadership Skills

Negotiation Skills

Interpersonal Skills

Attention to Detail

Multitasking

Job description

Business Regional Supervisor (Placement: Bali) RO Bali, Denpasar, Bali, Indonesia 3 - 5 Years Contract

About The Role:

Supervise and grow business opportunities with new and existing merchants, ensuring seamless onboarding processes, merchant retention, and strengthening relationships with partners to drive revenue and transaction volume targets.

What Will You Do:

• Generate, maintain, and increase business opportunities with new and existing merchants to achieve TPV & TPT targets.
• Assist and ensure the successful integration and onboarding process for partners.
• Retain existing merchants by ensuring they remain active and productive.
• Build and maintain strong relationships with partners and banks.
• Gather and act on merchant feedback to improve products and services.
• Understand merchant challenges and identify solutions that better address their needs.
• Handle administrative tasks, including drafting sales proposals and managing contract renewals.
• Collaborate with internal stakeholders (Product, Legal, Commercial, Tech Teams) to execute business strategies and merchant satisfaction initiatives.

Soft Skill Requirements:

• Analytical Thinking
• Critical Thinking
• Strategic Thinking
• Leadership Skills
• Negotiation Skills
• Interpersonal Skills
• Attention to Detail
• Multitasking

Technical Skill Requirements:

• In-depth knowledge of the fintech industry (banking, lending, multifinance, payments).
• Experience in executing commercial processes, including business models and legal contracting.
• Ability to develop and implement Go-To-Market strategies.