SME BD & Partnership Expert

DOKU, PT NUSA SATU INTI ARTHA; Jakarta Selatan; Presencial; IDR 120.000.000 - 190.000.000; Jornada completa

Descripción de la vacante

DOKU, PT NUSA SATU INTI ARTHA is seeking an SME Outbound Sales professional in Jakarta to execute sales strategies for SME merchants and hit revenue targets. You will identify new business opportunities, manage merchant relationships, and present commercial proposals and product solutions.

Cross-functional coordination with Product, Operations, and Finance is essential for onboarding and service delivery. The role requires 2+ years in B2B/enterprise sales, knowledge of payment gateway solutions,

Formación

• Bachelor’s degree in Business, Economics, Communications, or related field.
• Min. 2 years experience in B2B or enterprise-level sales, preferably fintech, banking, or digital payment industries.
• Strong understanding of payment gateway solutions (VA, QRIS, Card Payment, Disbursement, and Wallet).
• Excellent negotiation and presentation skills with strong commercial acumen.
• Ability to manage multiple enterprise clients and maintain long-term partnerships.

Responsabilidades

• Drive lead generation and expand business opportunities with new merchants to support growth targets.
• Coordinate and ensure a smooth integration and onboarding process for merchant partners.
• Monitor and manage merchant performance to maintain active and productive partnerships.
• Build and sustain strong relationships with merchants, banking partners, and key stakeholders.
• Collect, document, and communicate merchant feedback to support product and service improvement.
• Identify merchant challenges and collaborate with internal teams to provide effective solutions.

Conocimientos

Negotiation

Communication

Data-driven decision making

Problem solving

Leadership

Educación

Bachelor’s degree in Business, Economics, Communications, or related field

Herramientas

CRM tools

Payment gateway integration

Data analytics tools

Descripción del empleo

Contract

Job Title : SME Outbound Sales

Job Summary :

Execute small medium enterprise sales strategies and achieve revenue targets for key SME merchants. Identify, approach, and convert new business opportunities in strategic industries. Manage day-to-day relationships with assigned merchants, including issue handling and performance reviews. Prepare and present commercial proposals, fee schemes, and product solutions. Coordinate cross-functionally with Product, Operations, and Finance teams to ensure smooth merchant onboarding and service delivery. Conduct regular business reviews and provide account growth recommendations. Monitor sales pipeline and performance metrics to support forecasting and reporting.

Job Responsibility

• Drive lead generation and expand business opportunities with new merchants to support TPT and TPV growth targets.
• Coordinate and ensure a smooth integration and onboarding process for merchant partners.
• Monitor and manage merchant performance to maintain active and productive partnerships.
• Build and sustain strong professional relationships with merchants, banking partners, and other key stakeholders.
• Collect, document, and communicate merchant feedback to support product and service improvement.
• Identify merchant challenges and collaborate with internal teams to provide effective solutions and enhance the overall merchant experience.
• Manage administrative activities related to merchant data, including the preparation of sales proposals and contract documentation.
• Acquiring competitive merchants in a rapidly evolving fintech market.
• Driving merchant performance amid tight margins and shifting behavior.
• Cross-functional coordination to ensure smooth delivery of merchant requirements

Technical Competency :

• Negotiation and closing skills
• CRM tools & merchant lifecycle understanding
• Basic payment and integration knowledge
• Good analytical skills with data-driven decision-making mindset.

Soft Competency :

• Strong communication in both Bahasa Indonesia and English.
• High adaptability, initiative, and teamwork in a fast-paced environment.
• Problem solving and adaptability
• Leadership and team coordination

Job Specification :

• Bachelor’s Degree in Business, Economic, communication, or a related field.
• Min. 2 years Experience in B2B or enterprise-level sales, preferably in fintech, banking, or digital payment industries.
• Strong understanding of payment gateway solutions (VA, QRIS, Card Payment, Disbursement, and Wallet).
• Excellent negotiation and presentation skills with strong commercial acumen.
• Ability to manage multiple enterprise clients and maintain long-term partnerships.