Business Process Implementation Specialist

Suarga Sustainable Boutique Resort; Provinsi Bali; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Vista Group is seeking a proactive Business Process Implementation Specialist to support the development, implementation, and improvement of business processes across the organization in Bali. You will translate operational needs into effective workflows, SOPs, and system requirements while coordinating with department heads and external partners.

The role emphasizes optimizing workflows, ensuring standard operating procedures, and driving employee adoption of new digital operations & SOP

Qualifications

• Experience in Operations, QA, BP Improvement or BP System implementation.
• Strong map/diagramming and SOP development abilities.
• Ability to document business requirements for ERP and digital ops systems.

Responsibilities

• Map, review, and improve Vista Group workflows.
• Develop and maintain SOPs, approval processes, checklists, and reporting standards.
• Translate operational needs into ERP and digital system requirements.
• Coordinate with vendors and partners for system implementation.
• Validate workflows, coordinate UAT, monitor milestones and progress.
• Define dashboard requirements, KPIs, and reporting standards.
• Assess HRMS integration needs where applicable.
• Prepare and deliver training on new processes and systems.
• Monitor adoption, identify gaps, and suggest improvements.

Skills

Process mapping

SOP development

Business process doc

Coordination

Communication

Analytical

Problem solving

Training skills

Education

Diploma or Bachelor's in Business Administration/Management/IS

Job description

Business Process Implementation Specialist

Vista Group is looking for a proactive and detail-oriented Business Process Implementation Specialist to support the development, implementation, and improvement of business processes across the organization. This role will work closely with department heads, management, and external implementation partners to translate operational needs into effective workflows, Standard Operating Procedures (SOPs), and digital business system requirements. The successful candidate will play an important role in ensuring consistent operational standards, successful system implementation, and employee adoption across Vista Group.

Key responsibilities

Map, review, and improve business workflows across Vista Group

Develop and maintain Standard Operating Procedures (SOPs), approval processes, operational checklists, and reporting standards

Gather and translate operational requirements into clear business and system requirements for ERP and Digital Operations & SOP Management Systems

Coordinate with external vendors and implementation partners to ensure smooth system implementation

Validate business workflows, coordinate user testing (UAT), and monitor project milestones and implementation progress

Work closely with management to define dashboard requirements, Key Performance Indicators (KPIs), and operational reporting standards

Assess potential integration requirements with Human Resource Management Systems (HRMS)

Prepare and deliver employee training related to new processes, systems, and operational procedures

Monitor employee adoption, identify process gaps, and recommend improvements to ensure effective implementation

About you

3–5 years of experience in Operations, Quality Assurance, Business Process Improvement, or Business System Implementation is preferred

Strong experience in process mapping, SOP development, and business process documentation

Excellent coordination, communication, analytical, and problem-solving skills

Comfortable working with digital business applications and operational management systems

Previous experience with ERP implementation projects will be an advantage

Ability to coordinate with multiple departments, management teams, and external vendors

Strong presentation and employee training skills

Diploma or Bachelor's degree in Business Administration, Management, Information Systems, or a related field

Good command of English. Bahasa Indonesia proficiency is preferred