End-to-End Process Improvement Specialist (Bandung)

Phincon Pte Ltd; Kota Bandung; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Phincon Pte Ltd in Bandung seeks a hands-on BPI Specialist to drive end-to-end internal system improvements. You will map processes, perform root-cause analysis, and document BRD/FRD to translate business needs into actionable requirements.

The role requires collaboration with IT, vendors, and stakeholders, leading UAT, training, and ensuring adopted changes. Bandung-based, this position focuses on delivering measurable operational excellence.

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 2 years hands-on BPI/Process Improvement experience.

Responsibilities

• Map end-to-end business processes to identify inefficiencies.
• Perform root-cause analysis and propose improvements.
• Translate business needs into BRD/FRD/FSD documentation.
• Draft SOPs, work instructions, and process diagrams.
• Collaborate with IT, developers, and vendors to implement changes.
• Lead UAT and validate that solutions meet requirements.
• Facilitate change management and training programs.
• Identify opportunities for automation and digitalization.
• Prepare project status reports and post-implementation reviews.

Skills

BPMN

Process mapping

Root cause analysis

PDCA

SIPOC

Flowcharts

MS Visio

Draw.io

Lucidchart

Google Workspace

MS Office

Education

Bachelor's Degree (S1) in relevant field

Tools

Draw.io

MS Visio

Lucidchart

Google Workspace

Microsoft Office

Job description

Phincon Pte Ltd in Bandung seeks a hands-on BPI Specialist to drive end-to-end internal system improvements. You will map processes, perform root-cause analysis, and document BRD/FRD to translate business needs into actionable requirements.

The role requires collaboration with IT, vendors, and stakeholders, leading UAT, training, and ensuring adopted changes. Bandung-based, this position focuses on delivering measurable operational excellence.