Business Operations Specialist

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Mindo Small Business Solutions is seeking a highly organized Business Operations Specialist to support the Business Coordinator in turning discussions and requirements into clear outputs. You’ll manage documentation, business data, and client communications across multiple projects.

The role involves coordinating meetings, updating workflows and trackers, and ensuring information is accurate and accessible for the team and clients.

Qualifications

• Bachelor’s degree in management, administration, communication or related fields.
• Fresh graduates welcome; relevant internship, project coordination or admin experience is a plus.
• Adaptability to fast-moving environment.
• Excellent PowerPoint skills, with ability to create clear, structured, and visually engaging presentations.
• Proficiency in Microsoft Office/Google Workspace.
• Familiarity with AI tools and enthusiasm for applying AI to improve productivity and workflows.
• Excellent attention to detail, especially related to paperwork handling.
• Good written and verbal English communication skills.
• Basic client/stakeholder communication skills.
• Proactive and able to take ownership of assigned tasks through to completion.
• Basic understanding of workflow and process documentation.
• Ability to manage multiple documents and deadlines.
• Comfortable working with repetitive/detail-oriented tasks.

Responsibilities

• Prepare and update operational workflows, SLAs, MoUs, and other project documentation.
• Prepare meeting invitations, agendas, materials, and reminders for internal and external meetings.
• Convert meeting discussions and requirements into clear, structured documentation.
• Track meeting outputs and follow up on next steps with stakeholders.
• Conduct basic research related to business process information.
• Collect, consolidate, and validate information from various sources to support business and project requirements.
• Maintain and organize project documents related to business processes in Internal Space and Wiki.
• Coordinate document review, comments, revisions, approvals, and version updates.
• Maintain and update business data, lead information, project trackers, and other records.
• Support the Business Coordinator in day-to-day project coordination and client communication.

Skills

PowerPoint

Microsoft Office

Google Workspace

AI tools

Attention to detail

English communication

Client/stakeholder communication

Ownership & initiative

Documentation & workflow

Multitasking

Education

Bachelor’s Degree in any major

Tools

Microsoft Office

Google Workspace

PowerPoint

Job description

We are looking for a highly organized and detail-oriented Business Operations Specialist to support the Business Coordinator in turning business information, discussions, and requirements into clear and actionable outputs.

You will work across documentation, business data, research, meeting coordination, and day-to-day client/project support. You’ll help make sure information is captured, structured, updated, visualized, and easy for the team to use — from a meeting note or workflow document to business trackers and client-facing materials.

This role is ideal for someone who enjoys putting pieces together, keeping things organized, spotting missing information, and making complex information easier to understand.

Job Description

Prepare and update operational workflows, SLAs, MoUs, and other project documentation

Prepare meeting invitations, agendas, materials, and reminders for internal and external meetings

Convert meeting discussions, business requirements, and operational inputs into clear and structured documentation

Track meeting outputs and follow up agreed next steps to Internal and External stakeholders

Conduct basic research related to business process information

Collect, consolidate, and validate information from different sources to support business and project requirements

Maintain and organize project documents related to business process in Internal Space and Wiki, ensuring the latest information is available

Coordinate business supporting document review, comments, revisions, approvals, and version updates to internal and external stakeholders

Maintain and update business data, lead information, project trackers, and other business records

Support the Business Coordinator in day-to-day project coordination, routine client communication and other business operations activities

Skills

Bachelor’s Degree in any major, preferably in Management, Administration, Communication or related fields.

Fresh graduates are welcome to apply (relevant internship, project coordination or administrative experience is a plus)

Adaptability to fast-moving environment

Excellent PowerPoint skills, with the ability to create clear, structured, and visually engaging presentations

Proficiency in Microsoft Office/Google Workspace

Familiarity with AI tools and enthusiasm for exploring and applying AI to improve productivity and workflows is a plus

Excellent attention to detail, especially related to paperwork handling

Good written and verbal English communication skills

Basic client/stakeholder communication skills

Proactive and able to take ownership of assigned tasks through to completion

Basic understanding of workflow and process documentation

Ability to manage multiple documents and deadlines

Comfortable working with repetitive/detail-oriented tasks

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees.