Business Manager

Staffinc Group; Jakarta Selatan; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Staffinc Group is seeking a Business Manager to drive MPO performance, strengthen client relationships, and ensure operational excellence. You will lead reviews, plan strategically with stakeholders, and coordinate with Finance and HR to align objectives.

The role requires 2–4 years in business operations or related fields, a bachelor’s degree, and strong analytical, communication, and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree in a related field.
• 2–4 years of experience in business operations, account management, project management, or similar role.
• Strong analytical skills and ability to interpret data.
• Excellent communication and client management abilities.
• Experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
• Familiarity with contracting, compliance, and project documentation.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable in a fast-paced environment with shifting needs.
• Ability to lead discussions and present business reviews.
• Proficiency in spreadsheets, dashboards, and business analytics tools.

Responsibilities

• Lead MPO business review process by analyzing performance data and identifying gaps.
• Drive strategic planning for the business unit to align with company objectives.
• Coordinate initiatives proposed by the holding company with stakeholders for execution.
• Establish structured one-on-one meetings to promote communication and growth.
• Conduct regular client reviews, cover project status and performance metrics.
• Organize and lead client meetings as the primary contact to ensure satisfaction.
• Cultivate and maintain long-term client relationships.
• Provide weekly updates and collaborate with Finance to align financial goals.
• Manage invoicing processes with timely client invoices.

Skills

Analytical skills

Client management

Cross-functional collaboration

Strategic planning

Contracting & compliance

Project management

Communication

Spreadsheet & dashboards

Outsourcing operations knowledge

Education

Bachelor’s degree in Business Management

Industrial Engineering

Economics

Related field

Tools

Excel

Dashboards

CRM systems

Analytics tools

Job description

About the Company

Staffinc is a leading workforce-as-a-service platform in Indonesia, supporting businesses with scalable manpower solutions and technology-driven workforce management. Our MPO (Manpower Outsourcing) business unit partners with diverse clients to deliver high-quality operational workforce solutions. We are looking for a Business Manager who can drive business performance, strengthen client relationships, and ensure operational excellence.

Job Description:

Business & Performance Management

• Lead and manage the MPO business review process by analyzing performance data, identifying gaps, and recommending improvement initiatives.
• Drive the strategic planning process for the business unit to ensure alignment with company objectives.
• Evaluate and implement initiatives proposed by the holding company, coordinating with stakeholders for successful execution.

Team Management & Development

• Establish and facilitate structured one-on-one meetings with team members to encourage open communication, performance tracking, and professional growth.

Client Relationship Management

• Conduct regular business reviews with clients, covering project status, performance metrics, and improvement areas.
• Organize and lead client meetings, acting as the primary point of contact to ensure satisfaction and smooth communication.
• Cultivate and maintain strong, long-term client relationships.

Financial & Administrative Coordination

• Provide weekly updates and collaborate with the Finance Team to ensure alignment between financial goals and business objectives.
• Manage the invoicing process, ensuring timely and accurate delivery of invoices to clients each month.

Contracting & Compliance

• Initiate and oversee the creation of PKS for projects, ensuring document completeness, compliance, and accuracy.
• Manage the contracting process for project workers, working closely with HR and Legal to ensure adherence to company policies and regulations.

Requirements:

• Bachelor’s degree in Business Management, Industrial Engineering, Economics, or a related field.
• 2–4 years of experience in business operations, account management, project management, or a similar role—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and client management abilities.
• Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
• Familiarity with contracting, compliance processes, and project documentation.
• Strong organizational skills with the ability to manage multiple priorities at once.
• Comfortable working in a fast-paced environment with shifting needs.
• Ability to lead discussions, facilitate meetings, and present business reviews effectively.
• Proficiency in spreadsheets, dashboards, and business analytics tools.
• Experience in MPO/outsource operations is a strong plus.