Operations & Documentation Specialist

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Mindo Small Business Solutions is seeking a highly organized Business Operations Specialist to support the Business Coordinator in turning discussions and requirements into clear outputs. You’ll manage documentation, business data, and client communications across multiple projects.

The role involves coordinating meetings, updating workflows and trackers, and ensuring information is accurate and accessible for the team and clients.

Qualifications

• Bachelor’s degree in management, administration, communication or related fields.
• Fresh graduates welcome; relevant internship, project coordination or admin experience is a plus.
• Adaptability to fast-moving environment.
• Excellent PowerPoint skills, with ability to create clear, structured, and visually engaging presentations.
• Proficiency in Microsoft Office/Google Workspace.
• Familiarity with AI tools and enthusiasm for applying AI to improve productivity and workflows.
• Excellent attention to detail, especially related to paperwork handling.
• Good written and verbal English communication skills.
• Basic client/stakeholder communication skills.
• Proactive and able to take ownership of assigned tasks through to completion.
• Basic understanding of workflow and process documentation.
• Ability to manage multiple documents and deadlines.
• Comfortable working with repetitive/detail-oriented tasks.

Responsibilities

• Prepare and update operational workflows, SLAs, MoUs, and other project documentation.
• Prepare meeting invitations, agendas, materials, and reminders for internal and external meetings.
• Convert meeting discussions and requirements into clear, structured documentation.
• Track meeting outputs and follow up on next steps with stakeholders.
• Conduct basic research related to business process information.
• Collect, consolidate, and validate information from various sources to support business and project requirements.
• Maintain and organize project documents related to business processes in Internal Space and Wiki.
• Coordinate document review, comments, revisions, approvals, and version updates.
• Maintain and update business data, lead information, project trackers, and other records.
• Support the Business Coordinator in day-to-day project coordination and client communication.

Skills

PowerPoint

Microsoft Office

Google Workspace

AI tools

Attention to detail

English communication

Client/stakeholder communication

Ownership & initiative

Documentation & workflow

Multitasking

Education

Bachelor’s Degree in any major

Tools

Microsoft Office

Google Workspace

PowerPoint

Job description

PT Mindo Small Business Solutions is seeking a highly organized Business Operations Specialist to support the Business Coordinator in turning discussions and requirements into clear outputs. You’ll manage documentation, business data, and client communications across multiple projects.

The role involves coordinating meetings, updating workflows and trackers, and ensuring information is accurate and accessible for the team and clients.