Business Manager

Staffinc; Jakarta Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

A workforce management platform in Indonesia seeks a Business Manager to lead business performance, manage client relationships, and coordinate operations. Responsibilities include data analysis, team management, and financial coordination. The ideal candidate holds a Bachelor’s degree in a relevant field and has 2–4 years of experience in operations or project management. Strong analytical, communication, and organizational skills are essential, along with the ability to work in a fast-paced environment.

Qualifications

• 2–4 years of experience in business operations or account management.
• Familiarity with contracting and compliance processes.
• Experience in MPO/outsource operations is a strong plus.

Responsibilities

• Lead the MPO business review process and analyze performance data.
• Conduct regular business reviews with clients to ensure satisfaction.
• Manage the invoicing process and collaborate with the Finance Team.

Skills

Analytical skills

Client management

Communication abilities

Organizational skills

Leadership

Education

Bachelor’s degree in Business Management

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Economics

Tools

Spreadsheets

Business analytics tools

Job description

About the Company

Staffinc is a leading workforce-as-a-service platform in Indonesia, supporting businesses with scalable manpower solutions and technology-driven workforce management. Our MPO (Manpower Outsourcing) business unit partners with diverse clients to deliver high-quality operational workforce solutions. We are looking for a Business Manager who can drive business performance, strengthen client relationships, and ensure operational excellence.

Job Description

Business & Performance Management

• Lead and manage the MPO business review process by analyzing performance data, identifying gaps, and recommending improvement initiatives.
• Drive the strategic planning process for the business unit to ensure alignment with company objectives.
• Evaluate and implement initiatives proposed by the holding company, coordinating with stakeholders for successful execution.

Team Management & Development

• Establish and facilitate structured one-on-one meetings with team members to encourage open communication, performance tracking, and professional growth.

Client Relationship Management

• Conduct regular business reviews with clients, covering project status, performance metrics, and improvement areas.
• Organize and lead client meetings, acting as the primary point of contact to ensure satisfaction and smooth communication.
• Cultivate and maintain strong, long-term client relationships.

Financial & Administrative Coordination

• Provide weekly updates and collaborate with the Finance Team to ensure alignment between financial goals and business objectives.
• Manage the invoicing process, ensuring timely and accurate delivery of invoices to clients each month.

Contracting & Compliance

• Initiate and oversee the creation of PKS for projects, ensuring document completeness, compliance, and accuracy.
• Manage the contracting process for project workers, working closely with HR and Legal to ensure adherence to company policies and regulations.

Requirements

• Bachelor’s degree in Business Management, Industrial Engineering, Economics, or a related field.
• 2–4 years of experience in business operations, account management, project management, or a similar role—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and client management abilities.
• Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
• Familiarity with contracting, compliance processes, and project documentation.
• Strong organizational skills with the ability to manage multiple priorities at once.
• Comfortable working in a fast-paced environment with shifting needs.
• Ability to lead discussions, facilitate meetings, and present business reviews effectively.
• Proficiency in spreadsheets, dashboards, and business analytics tools.
• Experience in MPO/outsource operations is a strong plus.