Knowledge Management Specialist

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Mindo is seeking a Knowledge Management Specialist to maintain and improve our operational knowledge and process documentation, including SOPs, Wiki pages, and training materials. You will ensure accuracy, accessibility, and alignment with current processes.

You will collaborate with Operations, Finance, and Project teams to capture feedback, update documentation, and train staff on new or revised workflows, turning complex processes into clear instructions.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is a plus.
• Strong written and verbal communication skills in English.
• Excellent documentation and proofreading with strong attention to detail.
• Strong organizational and time-management skills to manage multiple deadlines.
• Comfortable with SOPs, process documentation, and structured workflows.
• Able to translate complex processes into clear, actionable instructions.
• Strong coordination and follow-up when working with multiple stakeholders.
• Proficient in Microsoft Office or Google Workspace (Docs/Sheets/Slides, Excel, PowerPoint).
• Familiar with Wiki, knowledge-management, documentation, or collaboration platforms.
• Willing to learn new systems and tools quickly.

Responsibilities

• Conduct a comprehensive review of all SOPs to ensure accuracy, relevance, and alignment with current processes.
• Update and maintain SOPs based on process changes, new project launches, system updates, and operational feedback.
• Coordinate with cross-functional teams to review, validate, and approve SOPs and documentation.
• Create and maintain dedicated Wiki pages for new projects, processes, tools, and initiatives.
• Develop video tutorials to explain project workflows and system processes.
• Prepare training materials, decks, process guides, FAQs, and other knowledge-sharing items.
• Support knowledge-sharing sessions and refresher training to keep teams updated.

Skills

English proficiency

Documentation

Organization

Time management

SOP / process documentation

Wiki platforms

Google Docs/Sheets/Slides

MS Office

Video tutorials

Canva/Capcut

Cross-functional collaboration

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

Google Workspace

Wiki platforms

Video recording tools

Canva

Capcut

Job description

Knowledge Management Specialist is responsible for maintaining and improving the organization’s operational knowledge and process documentation. This role ensures that Standard Operating Procedures (SOPs), Wiki pages, training materials, and project documentation remain accurate, up to date, accessible, and aligned with the latest operational processes.

The role will work closely with Operational, Finance, Project, and other cross-functional teams to identify process changes, gather operational feedback, update documentation, and ensure that teams are properly trained on new or revised processes.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working with documentation, knowledge-management platforms, and multiple stakeholders. This role requires someone who can turn complex operational processes into clear, easy-to-understand documentation and learning materials.

Job Description:

Conduct a comprehensive review of all SOPs regularly to ensure accuracy, relevance, and alignment with current operational processes.

Update and maintain SOPs based on process changes, new project launches, system updates, and operational feedback

Coordinate with cross-functional teams to review, validate, and approve SOPs and operational documentation

Create and maintain dedicated Wiki pages for new projects, processes, tools, and operational initiatives.

Develop video tutorials to explain project workflows, system processes, and operational procedures

Prepare training materials, presentation decks, process guides, FAQs, and other knowledge-sharing materials

Support knowledge-sharing sessions and refresher training to ensure teams remain familiar with important processes and updates

Required Skills & Qualifications:

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is a plus

Strong understanding, written and verbal communication skills in English

Excellent documentation and proofreading skills with strong attention to detail

Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines

Comfortable working with SOPs, process documentation, and structured workflows

Able to understand complex processes and translate them into clear, easy-to-follow instructions.

Strong coordination and follow-up skills when working with multiple stakeholders.

Proficient in Microsoft Office or Google Workspace, particularly Google Docs, Google Sheets, Google Slides, and/or Microsoft Excel and PowerPoint.

Comfortable working with Wiki, knowledge-management, documentation, or collaboration platforms.

Basic skills in creating presentation materials and instructional content.

Willingness to learn new systems, tools, and operational processes quickly

Proficiency with lightweight video recording and screen capture tools (Canva, Capcut, etc)

Mindo is a fast growing business consultancy company based in Yogyakarta, Indonesia. Mindo serves clients from all over the world with a wealth of experience in web development, IT consultancy, Server Maintenance, APP Development, API Development, CRM Systems, QA Services, Data Entry, Billing / Accounting and Customer Service. For Employees, Mindo offers a professional and friendly work environment that focuses on employee retention and career progression. Employees are encouraged to take part in office sports and recreational activities, and English and career advancement courses are free for all employees.