Business Fulfillment Lead

ParagonCorp; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

ParagonCorp is seeking an analytical and collaborative Fulfillment Operations Lead to monitor and optimize cluster performance in Jakarta. You will coordinate across Commercial, Stock Management, and Fulfillment Ops teams to align demand with capacity and drive efficiency.

The role requires 3–5 years in logistics or operations, a relevant bachelor’s degree, and strong data-driven decision skills. Field visits and a fast-paced environment are expected for continuous improvement.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field.
• 3–5 years of experience in logistics, supply chain, fulfillment, operations, or business operations.
• Strong analytical and problem-solving skills; translate data into actions.
• Good understanding of fulfillment, distribution, inventory, and operational processes.
• Strong ability to manage operational KPIs, service levels, productivity, and cost.
• Excellent communication, stakeholder management, and cross-functional collaboration.

Responsibilities

• Monitor and orchestrate cluster fulfillment of performance across service level, productivity, capacity, and cost.
• Analyze the gap between current performance and business targets and drive improvements with stakeholders.
• Bridge commercial demand with fulfillment capability by collaborating with Commercial, Stock Management, and Fulfillment Ops teams.
• Monitor business dynamics and translate demand, customer behavior, and priorities into fulfillment actions.
• Define and monitor fulfillment of service standards (OTIFQ) across channels within the cluster.
• Identify opportunities to improve cost efficiency, including manpower, supply, and third-party costs.
• Lead cluster fulfillment improvement initiatives and pilots to enhance service, productivity, and scalability.
• Facilitate cross-functional discussions to resolve capacity gaps and operational issues.
• Develop data-driven insights to support fulfillment and business decisions.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Operational KPI tracking

Education

Bachelor's degree in Logistics/SC/Industrial Eng

Job description

• Monitor and orchestrate cluster fulfillment of performance across service level, productivity, capacity, and operational cost.
• Analyze the gap between current performance and business targets, identify key issues, and drive improvement actions with relevant stakeholders.
• Bridge commercial demand with fulfillment capability by working closely with Commercial, Stock Management, and Fulfillment Operation teams.
• Monitor business dynamics within the cluster and translate changes in demand, customer behavior, and commercial priorities into appropriate fulfillment actions.
• Define and monitor fulfillment of service standards (OTIFQ) across different channels within the cluster.
• Identify opportunities to improve cost efficiency, including manpower, supply, and third-party operational costs.
• Lead cluster fulfillment improvement initiatives and innovation pilots to improve service, productivity, and scalability.
• Facilitate cross-functional discussions to resolve capacity gaps and operational issues.
• Develop data-driven insights and recommendations to support fulfillment and business decisions.

What you will need

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field.
• 3–5 years of experience in logistics, supply chain, fulfillment, operations, or business operations.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable business decisions.
• Good understanding of fulfillment, distribution, inventory, and operational processes.
• Strong ability to manage and analyze operational KPIs, service levels, productivity, and cost performance.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Comfortable working in a fast-paced, dynamic, and highly operational environment, including regular field visits.
• Strong ownership, execution capability, and ability to drive initiatives across multiple stakeholders.