Business Analyst for Digital Operations

PT MDS Retailing Tbk; Karawaci; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT MDS Retailing Tbk in Lippo Karawaci is seeking an Operations Data Analyst to analyze fulfillment and operational performance, identify improvement opportunities, and support data-driven decisions.

You will prepare, maintain, and validate dashboards, monitor logistics KPI, and collaborate with internal teams and 3PL partners to resolve issues. Strong analytical skills and experience with Excel and BI tools are required.

Qualifications

• Bachelor's degree in Business, Statistics, Logistics/Supply Chain, Industrial Engineering, or a related field with minimum 3 years of relevant experience.
• Strong analytical skills with experience in data analysis and operational reporting.
• Proficient in Microsoft Excel and dashboard/reporting tools (e.g., Power BI, Tableau, or similar).
• Familiar with e-commerce operations, fulfillment, logistics, and KPI monitoring.
• Able to analyze large datasets and provide actionable business insights.
• Strong communication and stakeholder management skills.

Responsibilities

• Analyze fulfillment and operational performance to identify improvement opportunities.
• Prepare, maintain, and validate operational data and dashboards.
• Monitor logistics, shipping performance, SLA, and fulfillment KPIs.
• Analyze operational costs, returns, and fulfillment efficiency to support business decisions.
• Collaborate with internal teams and 3PL partners to resolve operational issues and improve performance.
• Develop reports and insights to support digital operations and decision-making.

Skills

Analytical skills

Excel

Power BI

Tableau

E-commerce operations

Data visualization

Stakeholder management

Education

Bachelor's degree in Business, Statistics, Logistics/Supply Chain, Industrial Engineering, or related field

Tools

Power BI

Tableau

Job description

Analyze fulfillment and operational performance to identify improvement opportunities.

Prepare, maintain, and validate operational data and dashboards.

Monitor logistics, shipping performance, SLA, and fulfillment KPIs.

Analyze operational costs, returns, and fulfillment efficiency to support business decisions.

Collaborate with internal teams and 3PL partners to resolve operational issues and improve performance.

Develop reports and insights to support digital operations and decision-making.

Requirements

Bachelor's degree in Business, Statistics, Logistics/Supply Chain, Industrial Engineering, or a related field with minimum 3 years of relevant experience.

Strong analytical skills with experience in data analysis and operational reporting.

Proficient in Microsoft Excel and dashboard/reporting tools (e.g., Power BI, Tableau, or similar).

Familiar with e-commerce operations, fulfillment, logistics, and KPI monitoring.

Able to analyze large datasets and provide actionable business insights.

Strong communication and stakeholder management skills.

Willing to be placed in Lippo Karawaci.