Business Center Head

PaxOcean Group; Batam; On-site; IDR 420,000,000 - 620,000,000; Full time

Job summary

PaxOcean Group seeks a Business Centre Head to oversee daily operations, deliver efficient administrative support, and ensure hospitality and facility excellence. This role supervises reception, coordinates VIP arrangements, manages transportation, and ensures vendor performance while upholding safety and environmental standards.

Responsibilities include planning events, maintaining meeting facilities, monitoring outsourced services, and driving service quality across the Business Centre to meet

Qualifications

• Bachelor’s degree in business administration, Hospitality Management, Hotel & Tourism Management, Office Management, Facility Management, or related disciplines.
• Minimum 5–8 years of experience in Business Administration, Corporate Services, General Affairs, Hospitality, Office Management, or Facility Management.
• Minimum 2–3 years of experience in a supervisory or team leadership role.
• Experience in managing client hospitality, corporate events, transportation services, office facilities, or outsourced service providers.
• Good understanding of administrative operations, customer service, and vendor management.
• Proficient in Microsoft Office applications.
• Good communication skills in both English and Bahasa Indonesia.

Responsibilities

• Lead daily operations of the Business Centre and ensure professional support services.
• Supervise the Receptionist team and maintain high front office standards.
• Coordinate client, visitor, auditor, and VIP arrangements including meetings, transportation, and catering.
• Manage company transportation with the Head Driver and ensure safe, timely service.
• Oversee cleaners and cafeteria staff to maintain cleanliness and presentation.
• Plan and coordinate internal and external events, meetings, and corporate functions.
• Manage meeting room scheduling and facility readiness.
• Coordinate with internal departments and external providers for smooth operations.
• Monitor vendor service quality and drive improvements.
• Prepare records, schedules, reports, and budgets for Business Centre activities.
• Ensure compliance with policies, safety, and housekeeping standards.
• Identify opportunities for continuous improvement in service delivery.
• Perform other duties as assigned and follow Safety and Environmental policies.

Skills

Customer service

Vendor management

Facilities management

Office administration

MS Office

English & Indonesian

Education

Bachelor’s degree in related field

Diploma in Business Administration

Tools

Microsoft Office

Job description

Job Summary

Business Centre Head is responsible for overseeing the daily operations of the Business Centre, ensuring efficient administrative support, professional reception services, and high standards of hospitality and facility management. The role includes supervising reception staff, coordinating visitor and VIP arrangements, managing transportation and driver services, overseeing cleaning and cafeteria operations, and organizing meetings and corporate events. The position also ensures effective vendor management, cost control, service quality, and compliance with company policies, safety regulations, and environmental standards.

Job Summary

Business Centre Head is responsible for overseeing the daily operations of the Business Centre, ensuring efficient administrative support, professional reception services, and high standards of hospitality and facility management. The role includes supervising reception staff, coordinating visitor and VIP arrangements, managing transportation and driver services, overseeing cleaning and cafeteria operations, and organizing meetings and corporate events. The position also ensures effective vendor management, cost control, service quality, and compliance with company policies, safety regulations, and environmental standards.

Key Responsibilities

• Lead and oversee the daily operations of the Business Centre to ensure efficient and professional support services.
• Supervise and guide the Receptionist team to maintain high standards of front office operations and customer service.
• Coordinate all client, visitor, auditor, and VIP arrangements, including reception, meeting room preparation, transportation, catering, and other hospitality requirements.
• Manage company transportation services by coordinating with the Head Driver to ensure the availability and efficient deployment of company vehicles and drivers.
• Oversee the performance of company drivers to ensure safe, timely, and professional transportation services.
• Monitor outsourced Cleaning Service personnel to ensure the cleanliness, housekeeping, and overall presentation of the Business Centre and designated office areas.
• Oversee cafeteria operations, including daily catering arrangements, food ordering, pantry supplies, and meal coordination for employees, visitors, meetings, and corporate events.
• Plan, organize, and coordinate internal and external events, meetings, training sessions, and corporate functions by ensuring all logistical and hospitality requirements are properly arranged.
• Manage the scheduling, utilization, and readiness of meeting rooms and Business Centre facilities.
• Coordinate with internal departments and external service providers to ensure smooth execution of Business Centre operations and support services.
• Monitor service quality of outsourced vendors and recommend improvements to enhance operational efficiency and customer satisfaction.
• Prepare and maintain operational records, service schedules, reports, and budgets related to Business Centre activities.
• Ensure Business Centre operations comply with company policies, administrative procedures, and applicable safety and housekeeping standards.
• Identify opportunities for continuous improvement in customer service, hospitality, facility management, and operational processes.
• Perform any other duties assigned by the immediate superior in support of Business Centre operations.
• To follow the Safety Rules and Regulation set refer to Occupational Health & Safety Policy and Environmental Policy by the yard.

Key Requirements

• Bachelor’s degree in business administration, Hospitality Management, Hotel & Tourism Management, Office Management, Facility Management, or other related disciplines.
• Minimum 5–8 years of experience in Business Administration, Corporate Services, General Affairs, Hospitality, Office Management, or Facility Management.
• Minimum 2–3 years of experience in a supervisory or team leadership role.
• Experience in managing client hospitality, corporate events, transportation services, office facilities, or outsourced service providers is highly preferred.
• Good understanding of administrative operations, customer service, and vendor management.
• Proficient in Microsoft Office applications.
• Good communication skills in both English and Bahasa Indonesia.

Education

Bachelors in Management

Diploma in Business Administration