Business Centre Operations & Hospitality Lead

PaxOcean Group; Batam; On-site; IDR 420,000,000 - 620,000,000; Full time

Job summary

PaxOcean Group seeks a Business Centre Head to oversee daily operations, deliver efficient administrative support, and ensure hospitality and facility excellence. This role supervises reception, coordinates VIP arrangements, manages transportation, and ensures vendor performance while upholding safety and environmental standards.

Responsibilities include planning events, maintaining meeting facilities, monitoring outsourced services, and driving service quality across the Business Centre to meet

Qualifications

• Bachelor’s degree in business administration, Hospitality Management, Hotel & Tourism Management, Office Management, Facility Management, or related disciplines.
• Minimum 5–8 years of experience in Business Administration, Corporate Services, General Affairs, Hospitality, Office Management, or Facility Management.
• Minimum 2–3 years of experience in a supervisory or team leadership role.
• Experience in managing client hospitality, corporate events, transportation services, office facilities, or outsourced service providers.
• Good understanding of administrative operations, customer service, and vendor management.
• Proficient in Microsoft Office applications.
• Good communication skills in both English and Bahasa Indonesia.

Responsibilities

• Lead daily operations of the Business Centre and ensure professional support services.
• Supervise the Receptionist team and maintain high front office standards.
• Coordinate client, visitor, auditor, and VIP arrangements including meetings, transportation, and catering.
• Manage company transportation with the Head Driver and ensure safe, timely service.
• Oversee cleaners and cafeteria staff to maintain cleanliness and presentation.
• Plan and coordinate internal and external events, meetings, and corporate functions.
• Manage meeting room scheduling and facility readiness.
• Coordinate with internal departments and external providers for smooth operations.
• Monitor vendor service quality and drive improvements.
• Prepare records, schedules, reports, and budgets for Business Centre activities.
• Ensure compliance with policies, safety, and housekeeping standards.
• Identify opportunities for continuous improvement in service delivery.
• Perform other duties as assigned and follow Safety and Environmental policies.

Skills

Customer service

Vendor management

Facilities management

Office administration

MS Office

English & Indonesian

Education

Bachelor’s degree in related field

Diploma in Business Administration

Tools

Microsoft Office

Job description

PaxOcean Group seeks a Business Centre Head to oversee daily operations, deliver efficient administrative support, and ensure hospitality and facility excellence. This role supervises reception, coordinates VIP arrangements, manages transportation, and ensures vendor performance while upholding safety and environmental standards.

Responsibilities include planning events, maintaining meeting facilities, monitoring outsourced services, and driving service quality across the Business Centre to meet