Branch Operations & Growth Leader

Liga.Tennis; Denpasar; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Liga.Tennis in Bali seeks a proactive operations leader to keep the club member-ready, implement SOPs, and manage vendor contracts. You will drive memberships and bookings while safeguarding quality and cost-efficiency. This role emphasizes data-driven decisions, coaching, and a positive clubhouse culture.

Responsibilities include budgeting, market analysis, KPI setting, training, and incident handling to maintain high retention and excellent guest experiences.

Responsibilities

• Daily Oversight: Ensure the facility is "member-ready" (cleanliness, equipment safety, and staff grooming) before opening, during the operations and before closing.
• Standard Operating Procedures (SOPs): Implement and audit SOPs for all departments to ensure consistency.
• Vendor Management: Oversee third-party contracts (security, cleaning, equipment repair) and collaborate with management to ensure quality and cost-efficiency.
• Revenue Generation: Drive membership sales, packages, or court bookings to meet and exceed monthly targets.
• Budget Control: Monitor P&L statements, manage petty cash (if any), and identify areas to reduce "leakage" (e.g., utility waste, overstaffing).
• Market Analysis: Conduct regular competitor analysis and adjust pricing or promotions to maintain a competitive edge.
• Performance Management: Set clear KPIs for staff; conduct monthly appraisals and provide constructive feedback.
• Training: Identify skill gaps and organize training sessions for customer service excellence and sales techniques.
• Culture Building: Foster a high-energy, positive work environment to minimize staff turnover.
• Retention: Develop programs or events (tournaments, community days) to increase member engagement and lower churn rates.
• Crisis Management: Resolve high-level member complaints and handle on-site incidents (injuries/theft) with professionalism.
• Reporting: Deliver weekly and monthly "Health of the Branch" reports to owners, focusing on conversion rates, retention, and EBITDA.

Job description

Liga.Tennis in Bali seeks a proactive operations leader to keep the club member-ready, implement SOPs, and manage vendor contracts. You will drive memberships and bookings while safeguarding quality and cost-efficiency. This role emphasizes data-driven decisions, coaching, and a positive clubhouse culture.

Responsibilities include budgeting, market analysis, KPI setting, training, and incident handling to maintain high retention and excellent guest experiences.