Branch Supervisor

PT. Ligatennis Sports Management; Kecamatan Ubud; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Ligatennis Sports Management in Bali seeks a seasoned supervisor to oversee facility operations, drive financial performance, lead teams, and elevate member experience in a sports, fitness, hospitality, or retail setting.

You will implement SOPs, manage third-party contracts, push memberships and bookings to hit monthly targets, monitor P&L, and develop training programs to boost customer service and sales while reducing leakage.

Qualifications

• Minimum 2 years of proven success in a supervisory or managerial role.
• Bachelor's degree in Economics, Business, Management, or related field.
• Advanced proficiency in English and Bahasa Indonesia.
• Computer literate (Google Workspace and CRM system).
• Excellent communication, collaboration, and delegation skills.
• Outstanding organizational and leadership skills.
• Experience in planning, budgeting and marketing.
• Strong working knowledge of operational procedures.
• Problem-solving aptitude, strong analytical and decision-making procedures.

Responsibilities

• Ensure the facility is member-ready (cleanliness, equipment safety, and staff grooming) before opening, during operations and before closing
• Implement and audit Standard Operating Procedures (SOPs) for all departments to ensure consistency
• Oversee third-party contracts (security, cleaning, equipment repair) and collaborate with management to ensure quality and cost-efficiency
• Drive membership sales, packages, or court bookings to meet and exceed monthly targets
• Monitor P&L statements, manage petty cash (if any), and identify areas to reduce leakage (e.g., utility waste, overstaffing)
• Conduct regular competitor analysis and adjust pricing or promotions to maintain a competitive edge
• Set clear KPIs for staff; conduct monthly appraisals and provide constructive feedback
• Identify skill gaps and organize training sessions for customer service excellence and sales techniques
• Develop programs or events (tournaments, community days) to increase member engagement and lower churn rates
• Resolve high-level member complaints and handle on-site incidents (injuries/theft) with professionalism

Skills

Leadership

Customer service

Sales

SOPs

Communication

Budgeting

Problem solving

Team management

English

Bahasa Indonesia

Education

Bachelor's degree in Economics/Business/Management

Tools

CRM system

Google Workspace

Job description

This is a supervisory or managerial role responsible for overseeing facility operations, driving financial performance, leading teams, and enhancing customer experience in a sports, fitness, hospitality, or retail environment.

Key responsibilities

Ensure the facility is member-ready (cleanliness, equipment safety, and staff grooming) before opening, during operations and before closing

Implement and audit Standard Operating Procedures (SOPs) for all departments to ensure consistency

Oversee third-party contracts (security, cleaning, equipment repair) and collaborate with management to ensure quality and cost-efficiency

Drive membership sales, packages, or court bookings to meet and exceed monthly targets

Monitor P&L statements, manage petty cash (if any), and identify areas to reduce leakage (e.g., utility waste, overstaffing)

Conduct regular competitor analysis and adjust pricing or promotions to maintain a competitive edge

Set clear KPIs for staff; conduct monthly appraisals and provide constructive feedback

Identify skill gaps and organize training sessions for customer service excellence and sales techniques

Develop programs or events (tournaments, community days) to increase member engagement and lower churn rates

Resolve high-level member complaints and handle on-site incidents (injuries/theft) with professionalism

About you

Minimum 2 years of proven success in a supervisory or managerial role

Bachelor's degree in Economics, Business, Management, or related field

Advanced proficiency in English and Bahasa Indonesia

Computer literate (Google Workspace and CRM system)

Excellent communication, collaboration, and delegation skills

Outstanding organizational and leadership skills

Experience in planning, budgeting and marketing

Strong working knowledge of operational procedures

Problem-solving aptitude, strong analytical and decision-making procedures