Floor Operations Lead

Tavolo Group (Bali); Provinsi Bali; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Tavolo Group Bali seeks a capable supervisor to lead and develop a frontline team, train staff, delegate tasks, and maintain consistent performance across shifts. You will monitor performance, address conflicts, coach for improvement, and ensure timely feedback in a respectful environment.

You will manage daily operations to guarantee smooth workflows, uphold service quality, handle customer concerns, monitor stock levels, ensure accurate paperwork, enforce safety procedures, and work with

Qualifications

• Motivate and manage a team, lead by example, and delegate tasks effectively.
• Strong verbal and interpersonal communication with staff, management and customers.
• Handle conflicts, resolve issues quickly, and make decisions under pressure.
• Organizational skills and the ability to multitask to manage workload and team activities.
• Maintain quality standards, ensure accuracy in paperwork, and manage inventory.
• Experience with POS, inventory tools, and Microsoft Office.
• Knowledge of workplace safety, cash handling, loss prevention, and industry regulations.
• Ability to track and report on team and individual performance.

Responsibilities

• Supervise, train, and guide employees; monitor performance, provide feedback, and address conflicts.
• Manage daily activities to ensure smooth workflow, delegate tasks, and ensure operational plans are executed.
• Ensure high-quality service, handle customer complaints, and maintain customer satisfaction.
• Monitor and maintain inventory levels, ensure products are stocked.
• Implement and enforce company policies, procedures, and health and safety regulations.
• Monitor sales and other data to identify trends and opportunities for improvement, and manage schedules to optimize team performance.
• Act as a point of contact for employees and customers to resolve issues as they arise.

Skills

Team leadership

Interpersonal skills

Conflict resolution

Organizational skills

Multitasking

Quality standards

Paperwork accuracy

Inventory management

POS systems

Office software

Workplace safety

Cash handling

Loss prevention

Regulatory knowledge

Performance tracking

Tools

POS systems

Inventory management tools

Microsoft Office

Job description

Tavolo Group Bali seeks a capable supervisor to lead and develop a frontline team, train staff, delegate tasks, and maintain consistent performance across shifts. You will monitor performance, address conflicts, coach for improvement, and ensure timely feedback in a respectful environment.

You will manage daily operations to guarantee smooth workflows, uphold service quality, handle customer concerns, monitor stock levels, ensure accurate paperwork, enforce safety procedures, and work with