Branch Growth & Operations Manager

Ruangguru; Sumatra Barat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Ruangguru in Indonesia is seeking a Branch Operations Leader to coordinate and manage regional branches, ensuring smooth operations and overseeing academic processes.

You will lead events and promotions to drive student engagement and enrollment, apply PnL understanding to optimize revenue, and manage the end-to-end customer journey to build loyalty.

Bachelor's degree, proven leadership in Sales/Marketing/BD/Operations, and strong Bahasa Indonesia and English communication are essential.

Qualifications

• Bachelor's degree in any major.
• Leadership experience in Sales, Marketing, BD or Operations.
• Strong people management and team leadership experience.
• Excellent written and verbal communication in Bahasa Indonesia and English.

Responsibilities

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment.
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue.
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.

Skills

Leadership

People management

Indonesian-English

Education

Bachelor's degree

Job description

Ruangguru in Indonesia is seeking a Branch Operations Leader to coordinate and manage regional branches, ensuring smooth operations and overseeing academic processes.

You will lead events and promotions to drive student engagement and enrollment, apply PnL understanding to optimize revenue, and manage the end-to-end customer journey to build loyalty.

Bachelor's degree, proven leadership in Sales/Marketing/BD/Operations, and strong Bahasa Indonesia and English communication are essential.