Education Branch Manager: Growth, PnL & Customer Experience

Ruangguru for Business; Jepara; On-site; IDR 223,200,000 - 401,760,000; Full time

Job summary

Ruangguru for Business in Indonesia is seeking a Branch Operations Leader to coordinate and manage regional branches, ensuring smooth operations and overseeing academic processes. You will lead branch activity initiatives, drive events and marketing efforts to boost student enrollment, and apply PnL insights to optimize revenue while delivering exceptional customer experience.

A Bachelor's degree and hands-on leadership in Sales, Marketing, or Business Operations are required, with preference

Qualifications

• Bachelor’s degree in any major.
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous).
• Good knowledge of people management and experience in handling a team.

Responsibilities

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process.
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment.
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue.
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty.

Skills

Leadership

Sales & Marketing

Business Operations

People Management

Education

Bachelor’s Degree

Job description

Ruangguru for Business in Indonesia is seeking a Branch Operations Leader to coordinate and manage regional branches, ensuring smooth operations and overseeing academic processes. You will lead branch activity initiatives, drive events and marketing efforts to boost student enrollment, and apply PnL insights to optimize revenue while delivering exceptional customer experience.

A Bachelor's degree and hands-on leadership in Sales, Marketing, or Business Operations are required, with preference