BPO Management - Warehouse (Palembang)

Shopee Internasional Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Shopee Internasional Indonesia is seeking an Operations Workforce Coordinator to ensure daily manpower fulfillment and seamless supply across the warehouse and logistics functions. The role focuses on coordinating with vendors, validating deployment schedules, and supporting a fast-paced operation in Palembang.

The successful candidate will have 1–2 years of experience in workforce management or related operations, strong Excel/Sheets skills, and excellent communication to collaborate with

Qualifications

• Bachelor's degree in any major is required.
• 1–2 years of experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or related roles.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Willing to be placed in Palembang.

Responsibilities

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third‑party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure accuracy.
• Monitor workforce fulfillment and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training for Daily Workers.
• Evaluate training outcomes and manage system access for qualified workers.

Skills

Data management

Reporting

Data analysis

Stakeholder management

Communication

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Requirements:

• Willing to be placed in Palembang
• Background in Manufacturing/Warehouse/Logistic is highly preferred
• Hold a minimum Bachelor's degree in any major.
• Has prior 1-2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Strong communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving skills with attention to detail.
• Able to work in a fast-paced environment and manage multiple priorities effectively.
• Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.