BPO Management - Warehouse (Medan)

Shopee; Jakarta Pusat; Presencial; IDR 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

Shopee is seeking an experienced Operations professional to ensure daily workforce fulfillment and coordinate with third-party vendors in Jakarta. The role focuses on maintaining adequate manpower supply and deploying workers accurately for operational tasks.

You will onboard and train daily workers, evaluate training outcomes, and manage access for qualified staff while collaborating with cross-functional teams to optimize operations.

Formación

• Bachelor's degree in any major.
• 2+ years working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or related operational role.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting and analysis.

Responsabilidades

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Conocimientos

Excel/Sheets

Communication

Coordination

Stakeholder management

Data analysis

Educación

Bachelor's degree

Herramientas

Microsoft Excel

Google Sheets

Descripción del empleo

Department OperationsLevelExperienced (Individual Contributor)LocationJakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Ensure daily workforce fulfillment meets operational manpower requirements.Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.Validate worker information and deployment schedules to ensure operational accuracy.Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.Conduct onboarding and training to prepare Daily Workers for operational assignments.Evaluate training outcomes and manage system access for qualified workers.Requirements:Willing to be placed in MedanBackground in Manufacturing/Warehouse/Logistic is highly preferredHold a minimum Bachelor's degree in any major.Has prior min. 2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.Strong communication, coordination, and stakeholder management skills.Strong analytical and problem-solving skills with attention to detail.Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.