BPO Management - Warehouse (Surabaya)

Shopee; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Shopee in Jakarta is seeking an entry-level Operations Associate to support daily workforce fulfillment across the facility. You will help ensure staffing targets are met, coordinate with third-party vendors, and validate worker information for accurate deployments.

The role requires a Bachelor's degree, 1–2 years in workforce or warehouse operations, strong Excel/Sheets skills, and excellent communication.

Qualifications

• Bachelor's degree required.
• 1–2 years of experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or related operational role.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Strong communication, coordination and stakeholder management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to collaborate with cross-functional stakeholders in a structured work environment.

Responsibilities

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Skills

Workforce planning

Vendor management

Data analysis

Excel

Google Sheets

Stakeholder management

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Department OperationsLevelEntry LevelLocationJakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Ensure daily workforce fulfillment meets operational manpower requirements.Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.Validate worker information and deployment schedules to ensure operational accuracy.Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.Conduct onboarding and training to prepare Daily Workers for operational assignments.Evaluate training outcomes and manage system access for qualified workers.Requirements:Willing to be placed in SurabayaBackground in Manufacturing/Warehouse/Logistic is highly preferredHold a minimum Bachelor's degree in any major.Has prior 1-2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.Strong communication, coordination, and stakeholder management skills.Strong analytical and problem-solving skills with attention to detail.Able to work in a fast-paced environment and manage multiple priorities effectively.Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.