BPO Management - Warehouse (Balikpapan)

Shopee; Jakarta Pusat; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Shopee in Jakarta is seeking an entry-level Operations Associate to ensure daily workforce fulfillment and coordinate with vendors for adequate staffing. You will validate worker data, monitor deployments, and lead onboarding for Daily Workers, while supporting cross-functional teams.

The role requires a Bachelor's degree and 1–2 years in related ops, with strong Excel/Sheets skills and a detail-oriented, analytical mindset to thrive in a fast-paced environment.

Qualifications

• Bachelor's degree in any major.
• 1–2 years in workforce management, manpower fulfillment, warehouse ops, or related role.
• Proficient in Excel or Google Sheets for data management and analysis.
• Strong communication, coordination and stakeholder management.
• Analytical and problem-solving skills with attention to detail.
• Able to work in a fast-paced environment with multiple priorities.

Responsibilities

• Ensure daily workforce fulfillment meets manpower requirements.
• Coordinate manpower requests with third-party vendors.
• Validate worker information and deployment schedules.
• Monitor workforce fulfillment and resolve issues with stakeholders.
• Conduct onboarding and training for Daily Workers.
• Evaluate training outcomes and manage system access.

Skills

Data analysis

Communication

Coordination

Problem solving

Attention to detail

Fast-paced work

Education

Bachelor's degree in any major

Tools

Microsoft Excel

Google Sheets

Job description

Department OperationsLevelEntry LevelLocationJakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Ensure daily workforce fulfillment meets operational manpower requirements.Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.Validate worker information and deployment schedules to ensure operational accuracy.Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.Conduct onboarding and training to prepare Daily Workers for operational assignments.Evaluate training outcomes and manage system access for qualified workers.Requirements:Willing to be placed in BalikpapanBackground in Manufacturing/Warehouse/Logistic is highly preferredHold a minimum Bachelor's degree in any major.Has prior 1-2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.Strong communication, coordination, and stakeholder management skills.Strong analytical and problem-solving skills with attention to detail.Able to work in a fast-paced environment and manage multiple priorities effectively.Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.