BPO Management - Warehouse (Balikpapan)

Shopee Internasional Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Shopee Internasional Indonesia is seeking a Workforce Operations Associate to help ensure daily manpower fulfillment across our warehouse and logistics networks. You will coordinate with third-party vendors, validate worker information, and monitor deployment schedules to support smooth operations.

The role requires a Bachelor's degree and 1–2 years in workforce-related roles, with strong Excel/Sheets skills, clear communication, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Bachelor's degree in any major.
• 1–2 years of experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or related operational roles.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Strong communication, coordination, and stakeholder management skills.
• Able to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Skills

Excel

Google Sheets

Data analysis

Stakeholder management

Communication

Education

Bachelor's degree

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Requirements

• Willing to be placed in Balikpapan
• Background in Manufacturing/Warehouse/Logistic is highly preferred
• Hold a minimum Bachelor's degree in any major.
• Has prior 1-2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Strong communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving skills with attention to detail.
• Able to work in a fast-paced environment and manage multiple priorities effectively.
• Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.