BPO Management - Warehouse (Medan)

Shopee Internasional Indonesia; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Shopee Internasional Indonesia seeks a Workforce Coordinator to ensure daily manpower fulfillment, coordinate with vendors, and validate deployment schedules. The role involves onboarding and training Daily Workers and evaluating training outcomes to maintain operational accuracy.

The candidate should have at least a bachelor’s degree, 2+ years in workforce or warehouse operations, and strong data skills with Excel/Sheets. Based in Medan, with a structured, cross-functional work environment.

Qualifications

• Must have a Bachelor’s degree in any field.
• Minimum 2 years in workforce management, manpower fulfillment, or related ops.
• Proficient in data management, reporting, and analysis using Excel or Sheets.
• Strong communication and stakeholder management abilities.

Responsibilities

• Ensure daily workforce fulfillment meets manpower requirements.
• Coordinate manpower requests with third-party vendors for supply.
• Validate worker information and schedules for accuracy.
• Monitor fulfillment, identify issues, and coordinate resolutions.
• Onboard and train Daily Workers for assignments.
• Evaluate training outcomes and manage system access for workers.

Skills

Communication

Coordination

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Google Sheets

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Ensure daily workforce fulfillment meets operational manpower requirements.
• Coordinate manpower requests with third-party vendors to maintain adequate workforce supply.
• Validate worker information and deployment schedules to ensure operational accuracy.
• Monitor workforce fulfillment, identify issues, and coordinate timely resolutions with relevant stakeholders.
• Conduct onboarding and training to prepare Daily Workers for operational assignments.
• Evaluate training outcomes and manage system access for qualified workers.

Requirements:

• Willing to be placed in Medan
• Background in Manufacturing/Warehouse/Logistic is highly preferred
• Hold a minimum Bachelor's degree in any major.
• Has prior min. 2 years of working experience in workforce management, manpower fulfillment, warehouse operations, vendor management, or a related operational role.
• Proficient in Microsoft Excel or Google Sheets for data management, reporting, and analysis.
• Strong communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving skills with attention to detail.
• Able to collaborate and coordinate effectively with cross-functional stakeholders in a structured work environment.