Boutique Resort Reservation Agent Bali Onsite

Grun Resorts; Denpasar; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Grün, a boutique hospitality brand operating in Bali, is seeking a Reservation Sales Agent in Denpasar. This full‑time, on-site role handles inquiries, provides information on room types and rates, and converts inquiries into bookings.

You will coordinate with reception and operations to ensure smooth arrivals and accurate booking details. The ideal candidate has strong English communication, customer service and sales skills, plus experience with reservation systems.

Qualifications

• Strong communication skills with clear spoken and written English.
• Excellent customer service with empathy and timely support.
• Experience with reservations and receptionist duties, including booking systems.
• Sales skills to identify guest needs and convert inquiries into bookings.
• Strong organizational skills and attention to detail.
• Hospitality or travel experience is a plus.
• On-site in Denpasar with weekend/holiday shifts.

Responsibilities

• Handle inbound and outbound reservation inquiries via phone, email, and online channels.
• Provide information on room types, rates, availability, and offers.
• Convert inquiries into confirmed bookings and process modifications or cancellations.
• Coordinate with reception and operations to ensure accurate booking details.
• Promote resort services and packages to guests.
• Maintain up-to-date guest records in the reservation system.

Skills

Communication skills

Customer service

Reservations and reception duties

Sales

Organizational skills

Attention to detail

Education

High school diploma

Hospitality education (advantage)

Tools

Property management software

Job description

Grün, a boutique hospitality brand operating in Bali, is seeking a Reservation Sales Agent in Denpasar. This full‑time, on-site role handles inquiries, provides information on room types and rates, and converts inquiries into bookings.

You will coordinate with reception and operations to ensure smooth arrivals and accurate booking details. The ideal candidate has strong English communication, customer service and sales skills, plus experience with reservation systems.