Reservation Sales Agent (Hospitality)

Grun Resorts; Denpasar; On-site; IDR 200,000,000 - 320,000,000; Full time

Job summary

Grün, a boutique hospitality brand operating in Bali, is seeking a Reservation Sales Agent in Denpasar. This full‑time, on-site role handles inquiries, provides information on room types and rates, and converts inquiries into bookings.

You will coordinate with reception and operations to ensure smooth arrivals and accurate booking details. The ideal candidate has strong English communication, customer service and sales skills, plus experience with reservation systems.

Qualifications

• Strong communication skills with clear spoken and written English.
• Excellent customer service with empathy and timely support.
• Experience with reservations and receptionist duties, including booking systems.
• Sales skills to identify guest needs and convert inquiries into bookings.
• Strong organizational skills and attention to detail.
• Hospitality or travel experience is a plus.
• On-site in Denpasar with weekend/holiday shifts.

Responsibilities

• Handle inbound and outbound reservation inquiries via phone, email, and online channels.
• Provide information on room types, rates, availability, and offers.
• Convert inquiries into confirmed bookings and process modifications or cancellations.
• Coordinate with reception and operations to ensure accurate booking details.
• Promote resort services and packages to guests.
• Maintain up-to-date guest records in the reservation system.

Skills

Communication skills

Customer service

Reservations and reception duties

Sales

Organizational skills

Attention to detail

Education

High school diploma

Hospitality education (advantage)

Tools

Property management software

Job description

Company Description

Grün is a boutique hospitality brand that creates sophisticated, nature-focused destinations designed to offer memorable stays while preserving and enhancing the environment. With a strong commitment to sustainable practices, Grün aims to minimize its impact on nature and contribute positively to local surroundings. The brand currently operates destinations in Uluwatu, Canggu, and Ubud in Bali, Indonesia, each offering a distinctive guest experience. Team members at Grün join a growing company that values thoughtful design, guest satisfaction, and environmental stewardship.

Role Description

This is a full-time, on-site Reservation Sales Agent role based in Denpasar. The Reservation Sales Agent is responsible for handling inbound and outbound reservation inquiries via phone, email, and online channels, providing accurate information about room types, rates, availability, and special offers. The role includes converting inquiries into confirmed bookings, processing modifications and cancellations, and maintaining up-to-date records in reservation systems. The agent will coordinate with reception and operations teams to ensure smooth guest arrivals, special requests, and accurate communication of booking details. Day-to-day tasks also include responding to guest questions, promoting resort services and packages, following established sales and service standards, and supporting a seamless hospitality experience across Grün destinations.

Qualifications

• Candidates should possess strong Communication skills, including clear spoken and written English and the ability to interact effective hly with diverse guests and colleagues.
• Candidates should possess excellent Customer Service skills, with a focus on empathy, problem-solving, and delivering courteous, timely support to guests.
• Candidates should possess Reservations and Receptionist Duties skills, including managing booking systems, handling check-in information, and maintaining accurate guest records.
• Candidates should possess Sales skills, with the ability to identify guest needs, recommend suitable packages, and convert inquiries into confirmed reservations.
• Additional beneficial qualifications include prior experience in hospitality or travel, familiarity with reservation or property management software, strong organizational skills, and attention to detail.
• Ability to work on-site in Uluwatu, manage shifting schedules including weekends or holidays as needed, and collaborate effectively with a multidisciplinary team.
• High school diploma or equivalent required; further education in hospitality, tourism, or related fields is an advantage.