Venue Operations Manager — Guest Experience & Revenue

Savaya Group; Kuta; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Savaya Group in Bali seeks an Assistant General Manager to lead daily operations alongside the General Manager. You will be on the floor, guiding department leaders, responding to guest needs, and ensuring every service runs safely, efficiently, and consistently.

This hands-on leadership role focuses on people development, operational standards, revenue performance, and cost control, with involvement across Front of House, Bar, Kitchen, and supporting functions.

Responsibilities

• Oversee daily venue operations with the General Manager, ensuring staffing, equipment, products and facilities are ready for service.
• Remain visible on the floor during service, monitor guest flow and service quality, coordinate department leaders, and resolve operational or guest-related concerns.
• Ensure opening, closing, cash-handling, health and safety controls are followed consistently.
• Review revenue, labour, costs, guest feedback and operational reports to identify opportunities for improvement.
• Lead recruitment, training, coaching and evaluation of team members while building a culture of accountability, collaboration and hospitality.
• In the General Manager’s absence, act as the venue’s senior leader on duty.

Job description

Savaya Group in Bali seeks an Assistant General Manager to lead daily operations alongside the General Manager. You will be on the floor, guiding department leaders, responding to guest needs, and ensuring every service runs safely, efficiently, and consistently.

This hands-on leadership role focuses on people development, operational standards, revenue performance, and cost control, with involvement across Front of House, Bar, Kitchen, and supporting functions.