Villa Operations Manager - Bali, Hands-on Leadership

Balinest Villa Management; Kuta Utara; Presencial; IDR 180 000 000 - 360 000 000; Tempo integral

Resumo da oferta

Balinest Villa Management in Bali is seeking a Junior Manager to oversee villa operations, train supervisors, and support guest relations. The role involves supervising and training staff weekly, conducting villa inspections, coordinating with reservations and maintenance teams, and ensuring smooth check-in/check-out experiences.

You will manage inventory and monthly purchasing, schedule preventive and emergency maintenance, and escalate issues to senior management when needed.

Qualificações

• Minimum 2–3 years of experience in Villa Management, Hospitality, or Operations.
• Experience as Villa Supervisor or Assistant Manager is preferred.
• Strong leadership, supervisory, and team management skills.
• Excellent English communication, written and spoken.

Responsabilidades

• Oversee supervisors and spend some time with them to ensure proper training (at least once per week)
• Conduct villa inspections with supervisor
• Monitor bookings and guest communications and help if needed
• Ensure check-in and check-out quality
• Assist supervisors in problem resolution with the guest in case of issues
• Escalate larger issues with the senior manager and the reservations team if needed
• Assist the supervisor on their day off or if they are not available
• Assist your colleagues when they have a day off and vis versa
• Cross-check with security in the morning if there are any emergencies or any feedback during the night
• Special concerns (VIP guests)
• Schedule the maintenance needed for the villas, like AC cleaning, and water heater maintenance for example
• Request to block the calendar for scheduled maintenance if needed with the reservations team
• Keep a log of all the maintenance that higher management will oversee and expect it to be filed, and updated daily
• Schedule emergency maintenance like leaks, contacting MEP, vendors, and coordinating with contractor
• Keep an inventory up to date every month of every villa
• This inventory has to be submitted to senior or area manager every month
• Purchasing has to be made on monthly basis (e.g., you can't purchase a certain product for 3 months in advance)
• For bigger purchases, involve senior or area manager and ALWAYS have owner approval if it goes over the maximum of 2.5mil
• The area manager will take care of owner communications
• When using petty cash, always provide the receipt to accounting to get refunded the amount spent
• A group will be opened for petty cash management, you send your receipt and accounting team will top up your petty cash
• You are responsible for that money
• COPE OF LIMITATIONS: The Junior Manager does not handle final owner communications, area staffing allocation, hiring/firing decisions, strategic budget control, or company-wide operational decisions.

Conhecimentos

Leadership

Team management

Communication

English proficiency

Problem solving

Hospitality operations

Descrição da oferta de emprego

Balinest Villa Management in Bali is seeking a Junior Manager to oversee villa operations, train supervisors, and support guest relations. The role involves supervising and training staff weekly, conducting villa inspections, coordinating with reservations and maintenance teams, and ensuring smooth check-in/check-out experiences.

You will manage inventory and monthly purchasing, schedule preventive and emergency maintenance, and escalate issues to senior management when needed.