Villa Operations & Guest Experience Lead

Balinest Villa Management; Denpasar Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Balinest Villa Management in Bali is seeking an Operations Manager to oversee daily villa operations and coordinate housekeeping, maintenance, and guest services. You will ensure check-in/out runs smoothly and the villa is ready before guests arrive.

As the main liaison between guests, staff, and management, you will address requests, supervise shifts, and monitor facilities, reporting issues promptly. Weekend work may be required; hospitality software experience is a plus.

Qualifications

• Minimum 1–2 years of experience in a similar position, preferably in villa or hospitality operations.
• Good knowledge of villa/hotel operations and guest services.
• Good communication and interpersonal skills.
• Able to lead, supervise, and coordinate a team.
• Able to handle guest requests and complaints professionally.
• Responsible, reliable, and able to work independently.
• Good problem-solving and decision-making skills.
• Good attention to detail and service-oriented attitude.
• Able to work under pressure and manage multiple tasks.
• Willing to work in shifts, including weekends and public holidays.
• Having experience with villa management systems or hospitality software is an advantage.

Responsibilities

• Oversee the daily operations of the villa to ensure everything runs smoothly.
• Supervise and coordinate the Housekeeping, Pool & Gardener, and other villa staff.
• Handle guest check-in and check-out procedures.
• Ensure the villa is clean, tidy, and ready before guests arrive.
• Respond to guest requests and ensure they are handled properly and promptly.
• Regularly inspect the villa, facilities, and amenities.
• Coordinate with Housekeeping, Gardener, Maintenance, and other teams when issues arise.
• Handle and report guest complaints or operational issues to the management.
• Ensure all staff follow company SOPs and service standards.
• Monitor villa inventory and amenities and report any shortages.
• Prepare regular operational reports and provide updates to the Junior Manager/Management.
• Help maintain the safety, cleanliness, and comfort of guests during their stay.
• Act as the main point of contact between guests, villa staff, and management.

Skills

Operations leadership

Guest services

Team supervision

Communication skills

Problem solving

Tools

Hospitality software

Job description

Balinest Villa Management in Bali is seeking an Operations Manager to oversee daily villa operations and coordinate housekeeping, maintenance, and guest services. You will ensure check-in/out runs smoothly and the villa is ready before guests arrive.

As the main liaison between guests, staff, and management, you will address requests, supervise shifts, and monitor facilities, reporting issues promptly. Weekend work may be required; hospitality software experience is a plus.