Boutique Hotel Operations Leader

SAN Group; Buleleng; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

SAN Group is seeking an exceptional Operational Manager / Hotel Manager to own the day-to-day running of a boutique hotel in Bali. You will lead all departments, drive service excellence, and ensure the property runs smoothly with a hands-on, proactive approach.

Ideal candidates will bring strong hospitality leadership, guest-centric mindset, and the ability to manage maintenance, suppliers, and staff performance while maintaining premium standards across all guest touchpoints.

Qualifications

• Proven experience in hotel operations, hospitality management, or resort management.
• Strong leadership and people management capabilities.
• Excellent guest service standards and problem-solving abilities.
• Hands-on approach with a focus on operational discipline and efficiency.

Responsibilities

• Oversee day-to-day hotel operations across all departments.
• Lead, train, and motivate staff to uphold service standards.
• Maintain maintenance and facilities to ensure guest readiness.
• Handle guest feedback professionally and resolve issues quickly.
• Collaborate with departments to optimize scheduling, costs, and performance.
• Ensure clean, safe, and premium guest experiences at all times.

Skills

Hotel operations

Leadership

Guest service management

People management

Problem solving

Operational discipline

Job description

SAN Group is seeking an exceptional Operational Manager / Hotel Manager to own the day-to-day running of a boutique hotel in Bali. You will lead all departments, drive service excellence, and ensure the property runs smoothly with a hands-on, proactive approach.

Ideal candidates will bring strong hospitality leadership, guest-centric mindset, and the ability to manage maintenance, suppliers, and staff performance while maintaining premium standards across all guest touchpoints.