Boutique Hotel Receptionist & Guest Experience Lead

Amara Uluwatu; Provinsi Bali; Presencial; IDR 48.000.000 - 72.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Professional development

Team environment

Work-life balance

Descripción de la vacante

Amara Uluwatu in Bali is seeking a friendly Receptionist to be the first point of contact for guests and visitors. This full-time, on-site role supports daily administrative functions and upholds the high hospitality standards of our property.

You will greet guests, manage the desk and calls, assist with check-ins, provide local information, and keep records up to date. Fluency in English is required; Indonesian or Mandarin is a plus, and a customer-focused attitude is essential.

Formación

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse individuals.
• Strong organizational and time management abilities, capable of prioritising multiple tasks effectively.
• Professional appearance and manner with a genuine passion for delivering exceptional customer service.
• Proficiency in using computer systems, Microsoft Office and booking software.
• Fluency in English; additional language skills such as Indonesian, Mandarin or other languages are highly advantageous.
• Previous experience in reception, hospitality or a customer-facing role.
• Ability to remain calm and composed in busy periods whilst maintaining attention to detail.
• A positive attitude, reliability and willingness to go the extra mile for guests and colleagues.
• Flexibility to work varied shifts, including weekends and public holidays as required.

Responsabilidades

• Greeting guests and visitors with warmth and professionalism, ensuring they feel welcomed and valued from the moment they arrive.
• Managing the reception desk and phone system, answering enquiries and directing calls to appropriate departments or staff members.
• Handling incoming and outgoing correspondence, including mail, parcels and email communications.
• Maintaining the reception area to ensure it is clean, organised and presents a positive image of the company.
• Processing guest check-ins and check-outs, managing reservations and coordinating with relevant departments.
• Scheduling meetings and appointments, maintaining calendars and ensuring proper coordination.
• Providing information about facilities, services and local attractions to guests and visitors.
• Maintaining accurate records and databases, including guest information and visitor logs.
• Handling administrative tasks including data entry, filing and general office support.
• Supporting special events and occasions as required by management.

Conocimientos

Communication skills

Organizational skills

Customer service

Professional appearance

Office software

English fluency

Herramientas

Booking software

MS Office

Descripción del empleo

Amara Uluwatu in Bali is seeking a friendly Receptionist to be the first point of contact for guests and visitors. This full-time, on-site role supports daily administrative functions and upholds the high hospitality standards of our property.

You will greet guests, manage the desk and calls, assist with check-ins, provide local information, and keep records up to date. Fluency in English is required; Indonesian or Mandarin is a plus, and a customer-focused attitude is essential.