Front Desk & Guest Experience Coordinator

H-ostel Bali; Kuta; On-site; IDR 33,480,000 - 55,800,000; Full time

Job summary

H-ostel Bali is seeking a friendly Receptionist to welcome guests and manage the front desk in Bali. You will answer calls, provide information, and coordinate mail and visitor needs while maintaining a tidy reception area.

Responsibilities include scheduling appointments, assisting with travel arrangements, and performing general administrative duties. The role requires strong communication, organization, and a customer-centric attitude in a fast-paced environment.

Qualifications

• Experience in receptionist or front desk roles is preferred.
• Excellent verbal and written communication skills.
• Strong customer service mindset and friendly attitude.
• Well-organized and able to manage multiple tasks.

Responsibilities

• Welcome and assist guests, clients, or visitors in a courteous and professional manner.
• Manage the front desk area and ensure a positive first impression for all visitors.
• Answer incoming phone calls, screen inquiries, and direct them to the appropriate person or department.
• Provide clear and accurate information to visitors through in-person interaction, phone calls, or email.
• Handle incoming and outgoing mail, packages, and documents efficiently.
• Maintain cleanliness and organization of the reception area, including office supplies and visitor materials.
• Monitor visitor access and follow company security procedures, including guest registration if required.
• Support appointment scheduling, meeting arrangements, and calendar coordination.
• Assist with travel arrangements, transportation bookings, and accommodation coordination when needed.
• Perform general administrative duties such as filing, data entry, photocopying, scanning, and document preparation.
• Track office operational needs and coordinate replenishment of front office supplies.
• Support other administrative and coordination tasks to ensure smooth daily office operations.

Skills

Customer service

Time management

Multitasking

Communication

Teamwork

Tools

Microsoft Office

Printers

Scanners

Photocopier

Job description

H-ostel Bali is seeking a friendly Receptionist to welcome guests and manage the front desk in Bali. You will answer calls, provide information, and coordinate mail and visitor needs while maintaining a tidy reception area.

Responsibilities include scheduling appointments, assisting with travel arrangements, and performing general administrative duties. The role requires strong communication, organization, and a customer-centric attitude in a fast-paced environment.