Guest Experience Supervisor

Manor Group; Kuta Selatan; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

Manor Group Bali is seeking a friendly guest services assistant to welcome guests, handle inquiries, and fulfill special requests with professionalism during their stay.

You will coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met, assist with check-in and check-out, and maintain accurate guest records and daily reports.

Join our multinational team and contribute to delivering exceptional hospitality experiences in a dynamic Bali environment.

Responsibilities

• Handle guest complaints, inquiries, and special requests professionally and efficiently.
• Welcome guests and provide assistance throughout their stay.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met.
• Assist with check-in, check-out, and ongoing guest communication.
• Prepare daily reports and maintain accurate guest records.

Job description

Manor Group Bali is seeking a friendly guest services assistant to welcome guests, handle inquiries, and fulfill special requests with professionalism during their stay.

You will coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met, assist with check-in and check-out, and maintain accurate guest records and daily reports.

Join our multinational team and contribute to delivering exceptional hospitality experiences in a dynamic Bali environment.