Receptionist

Amara Uluwatu; Provinsi Bali; On-site; IDR 48,000,000 - 72,000,000; Full time

Benefits offered by this job

Health insurance

Professional development

Team environment

Work-life balance

Job summary

Amara Uluwatu in Bali is seeking a friendly Receptionist to be the first point of contact for guests and visitors. This full-time, on-site role supports daily administrative functions and upholds the high hospitality standards of our property.

You will greet guests, manage the desk and calls, assist with check-ins, provide local information, and keep records up to date. Fluency in English is required; Indonesian or Mandarin is a plus, and a customer-focused attitude is essential.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse individuals.
• Strong organizational and time management abilities, capable of prioritising multiple tasks effectively.
• Professional appearance and manner with a genuine passion for delivering exceptional customer service.
• Proficiency in using computer systems, Microsoft Office and booking software.
• Fluency in English; additional language skills such as Indonesian, Mandarin or other languages are highly advantageous.
• Previous experience in reception, hospitality or a customer-facing role.
• Ability to remain calm and composed in busy periods whilst maintaining attention to detail.
• A positive attitude, reliability and willingness to go the extra mile for guests and colleagues.
• Flexibility to work varied shifts, including weekends and public holidays as required.

Responsibilities

• Greeting guests and visitors with warmth and professionalism, ensuring they feel welcomed and valued from the moment they arrive.
• Managing the reception desk and phone system, answering enquiries and directing calls to appropriate departments or staff members.
• Handling incoming and outgoing correspondence, including mail, parcels and email communications.
• Maintaining the reception area to ensure it is clean, organised and presents a positive image of the company.
• Processing guest check-ins and check-outs, managing reservations and coordinating with relevant departments.
• Scheduling meetings and appointments, maintaining calendars and ensuring proper coordination.
• Providing information about facilities, services and local attractions to guests and visitors.
• Maintaining accurate records and databases, including guest information and visitor logs.
• Handling administrative tasks including data entry, filing and general office support.
• Supporting special events and occasions as required by management.

Skills

Communication skills

Organizational skills

Customer service

Professional appearance

Office software

English fluency

Tools

Booking software

MS Office

Job description

About the role

We are seeking a professional and welcoming Receptionist to join the team at Amara Uluwatu in Bali. This is a full-time position based on-site at our stunning property. As the first point of contact for our guests and visitors, you will play a vital role in creating a positive and memorable experience for everyone who enters our establishment. This position is central to our operations, ensuring smooth day-to-day administrative functions and maintaining the high standards of hospitality that define Amara Uluwatu.

What you'll be doing

• Greeting guests and visitors with warmth and professionalism, ensuring they feel welcomed and valued from the moment they arrive
• Managing the reception desk and phone system, answering enquiries and directing calls to appropriate departments or staff members
• Handling incoming and outgoing correspondence, including mail, parcels and email communications
• Maintaining the reception area to ensure it is clean, organised and presents a positive image of the company
• Processing guest check-ins and check-outs, managing reservations and coordinating with relevant departments
• Scheduling meetings and appointments, maintaining calendars and ensuring proper coordination
• Providing information about facilities, services and local attractions to guests and visitors
• Maintaining accurate records and databases, including guest information and visitor logs
• Handling administrative tasks including data entry, filing and general office support
• Supporting special events and occasions as required by management

What we're looking for

• Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse individuals
• Strong organisational and time management abilities, capable of prioritising multiple tasks effectively
• Professional appearance and manner with a genuine passion for delivering exceptional customer service
• Proficiency in using computer systems, Microsoft Office and booking software
• Fluency in English; additional language skills such as Indonesian, Mandarin or other languages are highly advantageous
• Previous experience in reception, hospitality or a customer-facing role
• Ability to remain calm and composed in busy periods whilst maintaining attention to detail
• A positive attitude, reliability and willingness to go the extra mile for guests and colleagues
• Flexibility to work varied shifts, including weekends and public holidays as required

What we offer

At Amara Uluwatu, we believe in creating a workplace where our team members feel valued and supported. We offer competitive compensation and benefits including health insurance coverage, opportunities for professional development and training, and a collaborative team environment. We are committed to maintaining a healthy work-life balance and recognise the importance of employee wellbeing. Our property provides a unique working environment in a beautiful location, and we foster a culture of continuous learning and career progression. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive workplace.

About us

Amara Uluwatu is a boutique hospitality destination located in the heart of Bali, offering world-class accommodations. We are dedicated to providing exceptional service and memorable experiences for all our guests. Our team comprises passionate professionals who share a commitment to excellence and innovation. With a focus on sustainability, cultural respect and guest satisfaction, Amara Uluwatu has established itself as a premier destination in the region. We pride ourselves on our diverse and dynamic workplace culture, where teamwork, integrity and customer service excellence are at the core of everything we do.