Barista (Female)

Anno 1885; Jawa Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health and dental insurance

Paid vacation and sick leave

Job summary

Anno 1885 is seeking a detail-oriented Customer Service Advisor to join our Tangerang team. You will be the primary contact for customers, answering questions, guiding on products and policies, and processing orders with accuracy.

This role emphasizes first-contact resolution, CRM proficiency, and a customer-first mindset. Based in the Tangerang office, you’ll collaborate with departments to ensure smooth service and ongoing growth.

Qualifications

• Previous experience in a customer service or advisory role.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a busy office setting.
• High school diploma; further education or certifications are beneficial.

Responsibilities

• Address customer questions and concerns via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process customer orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document all interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Skills

Customer service

Active listening

Communication

CRM systems

Multitasking

Time management

Education

High school diploma

Tools

CRM software

Office software

Job description

Our client is seeking a detail-oriented and friendly Customer Service Advisor to join their team in Tangerang . In this vital role, you will serve as the primary point of contact for customers, providing expert assistance and resolving inquiries related to our client's offerings. Your dedication to outstanding service will be key to fostering customer loyalty and satisfaction. This position is based in our Tangerang office, offering a collaborative team environment and opportunities for professional growth within a well-established company committed to service excellence.

About the Role

Our client is seeking a detail-oriented and friendly Customer Service Advisor to join their team in Tangerang . In this vital role, you will serve as the primary point of contact for customers, providing expert assistance and resolving inquiries related to our client's offerings. Your dedication to outstanding service will be key to fostering customer loyalty and satisfaction. This position is based in our Tangerang office, offering a collaborative team environment and opportunities for professional growth within a well-established company committed to service excellence.

Key Responsibilities

• Address customer questions and concerns via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process customer orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document all interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Requirements

• Previous experience in a customer service or advisory role is required.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a busy office setting.
• High school diploma; further education or certifications are beneficial.

Benefits

• Competitive salary with performance incentives.
• Comprehensive health and dental insurance.
• Paid vacation and sick leave.