Customer Service Import Supervisor

Pt Bahari Eka Nusantara (Ben Line Agencies); Jawa Barat; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Salary incentives

Health and dental insurance

Paid vacation & sick leave

Training programs

Office environment in Tangerang

Job summary

Pt Bahari Eka Nusantara (Ben Line Agencies) in Tangerang, Indonesia, is seeking a friendly Customer Service Advisor to join our team. You will be the primary contact for customers, delivering expert assistance and resolving inquiries related to our client offerings.

Based in our Tangerang office, you will respond to questions by phone, email, and in person, provide information on products and policies, and help customers with orders and account updates.

Qualifications

• Experience in a customer service or advisory role.
• Excellent communication and active listening skills.
• Proficient in Bahasa Indonesia; English proficiency is an advantage.
• Strong organizational skills and attention to detail.
• Ability to handle challenging situations with patience and professionalism.
• Familiarity with CRM systems is a plus.

Responsibilities

• Answer customer questions via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process customer orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Skills

Customer service

Communication

Active listening

CRM familiarity

Multitasking

Time management

Education

High school diploma

Tools

CRM systems

Office software

Job description

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Our client is seeking a detail-oriented and friendly Customer Service Advisor to join their team in Tangerang . In this vital role, you will serve as the primary point of contact for customers, providing expert assistance and resolving inquiries related to our client's offerings. Your dedication to outstanding service will be key to fostering customer loyalty and satisfaction. This position is based in our Tangerang office, offering a collaborative team environment and opportunities for professional growth within a well-established company committed to service excellence.

About the Role

Our client is seeking a detail-oriented and friendly Customer Service Advisor to join their team in Tangerang . In this vital role, you will serve as the primary point of contact for customers, providing expert assistance and resolving inquiries related to our client's offerings. Your dedication to outstanding service will be key to fostering customer loyalty and satisfaction. This position is based in our Tangerang office, offering a collaborative team environment and opportunities for professional growth within a well-established company committed to service excellence.

Key Responsibilities

• Address customer questions and concerns via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process customer orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document all interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Requirements

• Previous experience in a customer service or advisory role is required.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a busy office setting.
• High school diploma; further education or certifications are beneficial.

Benefits

• Competitive salary with performance incentives.
• Comprehensive health and dental insurance.
• Paid vacation and sick leave.
• On-site training and development programs.
• A supportive and professional office environment in Tangerang .

Our client is looking for a friendly and professional Customer Service Advisor to join their team in Tangerang . This role is central to delivering an excellent customer experience, handling inquiries, and resolving issues with efficiency and care. You will be the voice of the company, ensuring that customers feel valued and supported. This is an ideal opportunity for individuals who are passionate about service and eager to contribute to a customer-focused organization in Banten .

About the Role

Our client is looking for a friendly and professional Customer Service Advisor to join their team in Tangerang . This role is central to delivering an excellent customer experience, handling inquiries, and resolving issues with efficiency and care. You will be the voice of the company, ensuring that customers feel valued and supported. This is an ideal opportunity for individuals who are passionate about service and eager to contribute to a customer-focused organization in Banten .

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placement, issue resolution, and general queries.
• Maintain customer records and document interactions meticulously.
• Identify customer needs and suggest appropriate solutions or services.
• Collaborate with team members to ensure a seamless customer experience.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent communication and active listening skills.
• Proficiency in Bahasa Indonesia; English proficiency is an advantage.
• Strong organizational skills and attention to detail.
• Ability to handle challenging situations with patience and professionalism.
• Familiarity with CRM systems is a plus.

Benefits

• Competitive monthly salary and potential for performance bonuses.
• Health insurance and other employee benefits.
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