Banking Ops Validation & Fulfillment Analyst

Pt Blue Tide System Indonesia; Jawa Barat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta Selatan, Indonesia. You will assist in processing customer requests, validating documents, and supporting banking operations with an emphasis on accuracy and compliance.

The role requires knowledge of banking products, strong English communication, and collaboration with service teams to improve authorization workflows and digital channel usage.

Qualifications

• Knowledge of banking products and features.
• Understanding Contact Centre flow and outcomes.
• English written and oral proficiency.

Responsibilities

• Manage unsecured mails on supporting documents and email customer requests.
• RMS follow up, approval and admin to support validation before execution by Banking ops or Card ops.
• Handle authorization queries and coordinate with banks for transaction cancellations; support IVR and digital channels.

Skills

English proficiency

Presentation skills

Supervision skills

Contact Centre knowledge

Banking product knowledge

Job description

HSBC is seeking a Staff Fulfillment and Validation Analyst in Jakarta Selatan, Indonesia. You will assist in processing customer requests, validating documents, and supporting banking operations with an emphasis on accuracy and compliance.

The role requires knowledge of banking products, strong English communication, and collaboration with service teams to improve authorization workflows and digital channel usage.