Assistant Manager

Dijiwa Sanctuaries; Kecamatan Ubud; Hybrid; IDR 111,600,000 - 167,400,000; Full time

Job summary

Dijiwa Sanctuaries in Ubud, Bali, seeks an Assistant Manager of Front Office to oversee seamless arrivals, departures and guest experiences, collaborating with the Front Office Manager to deliver warm Balinese hospitality.

You will lead a team, greet guests by name, resolve issues with creativity and grace, and uphold luxury service standards while nurturing a welcoming work environment.

Qualifications

• Minimum diploma or bachelor's degree in Hospitality Management, Tourism, or related field.
• Strong proficiency in English; Indonesian language skills preferred given local guest base.
• Previous supervisory or assistant management experience in front office operations required.

Responsibilities

• Oversee front office operations to ensure smooth arrivals, departures and stay experiences.
• Lead and motivate front office team and coordinate with Front Office Manager for operational excellence.
• Greet guests by name, handle requests and resolve issues with creativity and grace.
• Uphold luxury service standards and ensure guest expectations are met consistently.

Skills

Leadership

English proficiency

PMS Opera

Front office operations

Guest services

Problem solving

Professional demeanor

Luxury service standards

Time management

Education

Diploma or Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

Join our family at Mathis Retreat Ubud, where every guest experience becomes a cherished memory. As Assistant Manager of Front Office, you will play a pivotal role in orchestrating seamless arrivals, departures, and throughout-stay experiences that embody the warmth of Balinese hospitality. This role sits at the heart of our guest journey, where your leadership will inspire a team dedicated to creating moments of genuine connection and exceptional service. You will work closely with the Front Office Manager to ensure operational excellence while nurturing a work environment where every team member feels valued and empowered. Your days will be filled with meaningful interactions - from greeting returning guests by name to problem-solving with creativity and grace. At Dijiwa Sanctuaries, we believe that true luxury lies in authentic, personalized moments, and you will be instrumental in delivering this promise. Your commitment to service excellence will directly contribute to our mission of being a sanctuary for the soul, where both guests and team members find warmth and belonging. This contract position offers an exciting opportunity to grow within our boutique hospitality family while making a tangible difference in the guest experience we are known for.

Qualifications

Minimum diploma or bachelor's degree in Hospitality Management, Tourism, or related field. Equivalent professional experience will also be considered. Strong proficiency in English is essential; Indonesian language skills are preferred given our local guest base. Previous experience in a supervisory or assistant management role within front office operations is required. Candidates should demonstrate a commitment to service excellence and alignment with our values of warmth, authenticity, and creating meaningful guest connections.

Required Skills

• Strong leadership and team management abilities with experience supervising front office staff
• Excellent verbal and written communication skills in English; additional languages are a plus
• Proficiency in hotel property management systems (PMS) such as Opera or similar platforms
• Demonstrated knowledge of front office operations including reservations
• guest services
• and concierge functions
• Problem-solving and conflict resolution capabilities with a calm
• professional demeanor
• Understanding of luxury hospitality service standards and guest expectation management
• Strong organizational skills with ability to prioritize multiple tasks in a fast-paced environment
• Customer-focused mindset with genuine passion for creating memorable guest experiences

Nice to Have

• Previous experience in boutique or luxury hotel properties in Indonesia
• Knowledge of Balinese culture
• traditions
• and local attractions to enhance guest recommendations
• Familiarity with revenue management basics and occupancy optimization
• Training or certifications in hospitality management or guest relations