Front Office Assistant Manager - Luxury Hospitality Bali

Dijiwa Sanctuaries; Kecamatan Ubud; Hybrid; IDR 111,600,000 - 167,400,000; Full time

Job summary

Dijiwa Sanctuaries in Ubud, Bali, seeks an Assistant Manager of Front Office to oversee seamless arrivals, departures and guest experiences, collaborating with the Front Office Manager to deliver warm Balinese hospitality.

You will lead a team, greet guests by name, resolve issues with creativity and grace, and uphold luxury service standards while nurturing a welcoming work environment.

Qualifications

• Minimum diploma or bachelor's degree in Hospitality Management, Tourism, or related field.
• Strong proficiency in English; Indonesian language skills preferred given local guest base.
• Previous supervisory or assistant management experience in front office operations required.

Responsibilities

• Oversee front office operations to ensure smooth arrivals, departures and stay experiences.
• Lead and motivate front office team and coordinate with Front Office Manager for operational excellence.
• Greet guests by name, handle requests and resolve issues with creativity and grace.
• Uphold luxury service standards and ensure guest expectations are met consistently.

Skills

Leadership

English proficiency

PMS Opera

Front office operations

Guest services

Problem solving

Professional demeanor

Luxury service standards

Time management

Education

Diploma or Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

Dijiwa Sanctuaries in Ubud, Bali, seeks an Assistant Manager of Front Office to oversee seamless arrivals, departures and guest experiences, collaborating with the Front Office Manager to deliver warm Balinese hospitality.

You will lead a team, greet guests by name, resolve issues with creativity and grace, and uphold luxury service standards while nurturing a welcoming work environment.