Assistant Front Office Manager - Elevate Guest Experience

Hyatt Hotels Corporation; Jakarta Pusat; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

Hyatt Hotels Corporation in Jakarta is seeking a capable Assistant Front Office Manager to support the day-to-day operations of Grand Hyatt Jakarta's Front Office, ensuring guest satisfaction and smooth service delivery.

You will assist the Front Office Manager in coordinating staff, upholding brand standards, and delivering professional, courteous service to guests in a five-star luxury environment.

Qualifications

• Minimum 2-3 years work experience in a similar role in a 5 star or luxury hotel.
• Diploma or Bachelor's degree in Hospitality, Management, or related field.
• Strong leadership and management skills, excellent communication and interpersonal skills, knowledge of hotel operations and procedures.
• Professional and courteous demeanor, ability to work independently and as part of a team
• Well develop communication and customer relations skills.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
• The Assistant Front Office Manager is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Office at the hotel.

Skills

Leadership

Communication

Interpersonal skills

Education

Diploma or Bachelor's degree in Hospitality, Management

Job description

Hyatt Hotels Corporation in Jakarta is seeking a capable Assistant Front Office Manager to support the day-to-day operations of Grand Hyatt Jakarta's Front Office, ensuring guest satisfaction and smooth service delivery.

You will assist the Front Office Manager in coordinating staff, upholding brand standards, and delivering professional, courteous service to guests in a five-star luxury environment.