Senior Concierge Manager - Elevate Elite Guest Experiences

Mandarin Oriental Group; Jakarta Pusat; On-site; IDR 240,000,000 - 360,000,000; Full time

Benefits offered by this job

MOstay programme

Health Insurance

Career development

Job summary

Mandarin Oriental Jakarta is seeking a Concierge Manager to lead the Front Office Concierge team. You will deliver warm, personalised guest service, maintain local knowledge, and supervise the Concierge staff to exceed service standards.

The role emphasizes supervisory duties, guest problem-solving, and strong coordination with hotel departments to ensure memorable experiences for guests.

Qualifications

• Five years Concierge Manager experience in a luxury hotel in Jakarta.
• High School Diploma or Equivalent.
• Experience with luxury service standards and guest etiquette.

Responsibilities

• Provide warm, personal welcome to guests and offer access to Jakarta and Indonesia’s offerings.
• Maintain knowledge of directions, travel times, costs, and transport options.
• Supervise Concierge team, Airport Representatives, and Porters.
• Ensure LQE standards are met and records kept of guest requests and confirmations.
• Handle guest complaints promptly and coordinate with management as needed.

Skills

Luxury hospitality standards

Guest Service Excellence

Leadership

Team Management

Communication & Interpersonal Skills

Problem-Solving & Service Recovery

Operational & Administrative Competien

Networking & Local Knowledge

Education

High School Diploma or Equivalent

Tools

Hotel & Concierge Systems

Computer literacy

Administrative & Reporting

Job description

Mandarin Oriental Jakarta is seeking a Concierge Manager to lead the Front Office Concierge team. You will deliver warm, personalised guest service, maintain local knowledge, and supervise the Concierge staff to exceed service standards.

The role emphasizes supervisory duties, guest problem-solving, and strong coordination with hotel departments to ensure memorable experiences for guests.