Assistant Front Office Manager - Park Hyatt Jakarta

Hyatt Hotels Corporation; Jakarta Pusat; Sur place; IDR 100 440 000 - 200 880 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation in Jakarta is seeking an entry-level Front Office Manager to support the department in delivering courteous, professional service and flexible guest experiences. You will assist in maintaining room standards, handling VIP arrivals, and coordinating with Housekeeping and Engineering to ensure smooth operations.

The role requires Indonesian nationality and a hospitality or business management degree, plus 2 years in a similar role in a luxury hotel.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills

Responsabilités

• Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary
• To ensures all Assistant Front Office Manager implement the strict control of room keys
• To assist in securing external guest accommodation overbooking situations
• To ensure public areas are clean and up to standard
• To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities
• To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
• Understands rate structure and promotional rates available
• Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented
• Responds to the results of the Hysat and ensures that the relevant changes are implemented
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Ensures that all guest details are entered correctly in accordance with the principles of clean data
• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs

Connaissances

Leadership

Guest service

People management

English communication

Formation

Hospitality or Business Management degree

Description du poste

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Park Hyatt Park Hyatt Jakarta ID - JW - Jakarta

Front Office

Entry Level Manager

Full-time

Local

Summary

• Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.
• To ensures all Assistant Front Office Manager implement the strict control of room keys.
• To assist in securing external guest accommodation overbooking situations.
• To ensure public areas are clean and up to standard.
• To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
• To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
• Understands rate structure and promotional rates available.
• Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Responds to the results of the Hysat and ensures that the relevant changes are implemented.
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills

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