Assistant Front Office Leader — Elevate Guest Experiences

Ovolo Hotels; Provinsi Bali; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

Mamaka Hotels & Resorts in Bali is seeking an Assistant Front Office Manager to lead the Front Office team and elevate guest experiences from arrival to departure. You will support the Front Office Manager, supervise daily operations, handle guest requests, and coordinate with housekeeping, reservations, and security to ensure seamless service.

Strong leadership and English proficiency are essential. This hands-on role requires flexibility to work shifts, weekends, and holidays, with a focus on

Qualifications

• Experience as a Duty Manager or Assistant Front Office Manager in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Guest‑oriented with ability to resolve issues quickly.
• Experience managing daily Front Office operations and supporting on the floor.
• Familiarity with Front Office procedures and hotel PMS systems.
• Willingness to coach, train, and develop team members.
• Flexible to work shifts, weekends and holidays.
• Fluent English language skills (written and spoken).

Responsibilities

• Lead Front Office team and support the Front Office Manager.
• Oversee daily operations, handle guest requests and concerns.
• Coordinate with Housekeeping, Reservations, Security and other departments.
• Drive team performance, training and development.
• Manage guest feedback and service recovery professionally.

Skills

Duty Manager

Leadership

Communication

Guest focus

Problem solving

Front Office operations

Team coaching

Shift management

English proficiency

Tools

PMS systems

Job description

Mamaka Hotels & Resorts in Bali is seeking an Assistant Front Office Manager to lead the Front Office team and elevate guest experiences from arrival to departure. You will support the Front Office Manager, supervise daily operations, handle guest requests, and coordinate with housekeeping, reservations, and security to ensure seamless service.

Strong leadership and English proficiency are essential. This hands-on role requires flexibility to work shifts, weekends, and holidays, with a focus on