Assistant Front Office Manager

Ovolo Hotels; Kuta; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Mamaka Hotels & Resorts in Kuta, Bali seeks an Assistant Front Office Manager to lead the Front Office team and elevate guest experiences from arrival to departure.

You will support the Front Office Manager in daily operations, drive team performance, and ensure brand standards are upheld across departments with a hands-on leadership approach.

Qualifications

• Minimum experience as Duty Manager or Assistant Front Office Manager.
• Proven leadership, communication, and interpersonal skills.
• Guest-centric mindset with problem-solving abilities.
• Knowledge of hotel PMS and front office procedures.

Responsibilities

• Lead Front Office team to deliver seamless guest experiences.
• Oversee daily operations and coordinate with Housekeeping, Reservations, Security.
• Handle guest requests, complaints, and service recovery professionally.

Skills

Leadership

Guest Relations

Communication

Interpersonal Skills

English Proficiency

PMS Systems

Shift Flexibility

Team Coaching

Tools

PMS Systems

Job description

As an Assistant Front Office Manager, you will play a key role in leading the Front Office team and creating exceptional guest experiences from arrival to departure. You will support the Front Office Manager in overseeing daily operations, ensuring seamless service delivery, and maintaining the highest standards of hospitality.

This is a hands-on leadership role where you will supervise the Front Office team, handle guest requests and concerns professionally, and ensure smooth coordination across departments. You will help drive team performance, support training and development, and create an environment where both guests and team members feel welcomed and valued.

You will be responsible for ensuring operational excellence, upholding brand standards, and stepping in as the lead for Front Office operations whenever required.

About You

You are a confident and passionate hospitality professional who enjoys leading people and creating memorable guest experiences. You thrive in a fast-paced environment, stay calm under pressure, and have a natural ability to motivate and support your team.

You have experience in Front Office operations within hotels or resorts and understand the importance of balancing guest satisfaction with operational efficiency.

What You Bring

• Proven experience as a Duty Manager, Assistant Front Office Manager, or similar leadership role in hospitality.
• Strong leadership, communication, and interpersonal skills.
• Guest-oriented mindset with excellent problem-solving abilities.
• Ability to manage daily Front Office operations and support the team on the floor.
• Experience handling guest feedback, complaints, and service recovery professionally.
• Good knowledge of hotel PMS systems and Front Office procedures.
• Strong coordination skills with Housekeeping, Reservations, Security, and other operational departments.
• Ability to coach, train, and develop team members.
• Flexibility to work shifts, weekends, and public holidays.
• Good command of English, both written and spoken.

Why Join Mamaka

At Mamaka Hotels & Resorts, we’re not your typical hotel we’re bold, creative, and unapologetically different. We’re building a team that’s passionate, collaborative, and ready to shake things up in Kuta.

If you’re ready to be part of something fresh, bring your energy, personality, and drive to us.