Luxury Front Desk Manager – Bali

Kempinski Hotels

Provinsi Bali

On-site

IDR 260,000,000 - 420,000,000

Full time

5 days ago

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Job summary

Kempinski Hotels in Bali, Indonesia, is seeking a hands-on Front Office Manager to lead and elevate the front desk, guest services and related operations. The role focuses on delivering Kempinski standards, coaching staff, and driving revenue through exceptional guest experiences.

The ideal candidate will manage a team in a luxury hotel setting, coordinate with Housekeeping, Sales, and Engineering, and ensure flawless guest arrivals and departures while maintaining high standards of service in

Qualifications

Indonesian citizen with at least 2 years in a managerial role within a luxury hotel.
Strong knowledge of Front Office operations and guest services standards.
Proven leadership and ability to coach and develop the team.
Proficient in Opera Cloud / Opera PMS and PMS reporting.

Responsibilities

Direct front desk operations: check-in, check-out, guest assistance.
Develop and review policies, procedures and standards for front desk.
Train, schedule and manage performance of front desk subordinates.
Maximize hotel revenue by inventory control, blocking and up-selling.
Coordinate with departments to ensure seamless guest experience from arrival to departure.
Greet VIP guests and escort to rooms, maintaining rapport and service quality.
Identify training needs and oversee training activities; ensure compliance.
Assist annual budget and manpower planning within guidelines.