After Sales Admin

PT Simbadda Group Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Simbadda Group Indonesia is seeking an organized After Sales Administrator to manage unit registrations, WO creation, and data entry for service and returns at our Jakarta facility.

You will collaborate with technicians, sales, logistics, and other teams to ensure accurate records, timely reporting, and smooth online order returns. A degree in administration or logistics and 1–2 years of related experience are expected, with strong Excel/Sheets skills.

Qualifications

• Minimum D3/S1 degree in Administration, Management, Logistics, or a related field.
• Minimum 1–2 years of experience in After Sales, Administration, Customer Service, or Warehouse operations.
• Experienced in managing data, documents, and administrative processes with a high level of accuracy.
• Proficient in Microsoft Excel/Google Sheets.
• Good communication and coordination skills.
• Detail-oriented, responsible, and able to handle multiple tasks effectively.
• Experience in the electronics, computer, or retail industry is a plus.

Responsibilities

• Manage the administration and registration of units received for service.
• Create and manage Work Orders (WO) for technicians.
• Receive, unbox, and record returned products from online orders.
• Monitor service and return status and ensure all data is kept up to date.
• Coordinate with technicians, BD, and relevant teams regarding service and return processes.
• Coordinate with logistics partners for the delivery and return of service units.
• Assist with instant delivery processes for online orders.
• Prepare regular After Sales reports and documentation.

Skills

Attention to detail

Communication skills

Coordination

Multi-tasking

Data management

Education

D3/S1 degree in Administration, Management, Logistics, or related field

Tools

Microsoft Excel

Google Sheets

Job description

Manage the administration and registration of units received for service. Create and manage Work Orders (WO) for technicians. Receive, unbox, and record returned products from online orders. Monitor service and return status and ensure all data is kept up to date. Coordinate with technicians, BD, and relevant teams regarding service and return processes. Coordinate with logistics partners for the delivery and return of service units. Assist with instant delivery processes for online orders. Prepare regular After Sales reports and documentation.

Key responsibilities

Manage the administration and registration of units received for service

Create and manage Work Orders (WO) for technicians

Receive, unbox, and record returned products from online orders

Monitor service and return status and ensure all data is kept up to date

Coordinate with technicians, BD, and relevant teams regarding service and return processes

Coordinate with logistics partners for the delivery and return of service units

Assist with instant delivery processes for online orders

Prepare regular After Sales reports and documentation

About you

Minimum D3/S1 degree in Administration, Management, Logistics, or a related field

Minimum 1–2 years of experience in After Sales, Administration, Customer Service, or Warehouse operations

Experienced in managing data, documents, and administrative processes with a high level of accuracy

Proficient in Microsoft Excel/Google Sheets

Good communication and coordination skills

Detail-oriented, responsible, and able to handle multiple tasks effectively

Experience in the electronics, computer, or retail industry is a plus