After Sales Specialist (Mandarin Speaker)

J&T Cargo Indonesia (PT Global Yimi Cargo); Jakarta Pusat; On-site; IDR 70,000,000 - 120,000,000; Full time

Job summary

J&T Cargo Indonesia (PT Global Yimi Cargo) is hiring for a bilingual customer support role. The candidate will respond to inquiries in Mandarin and English, provide product support, and coordinate with teams to resolve issues efficiently.

The role requires Mandarin at HSK 4+, a Bachelor’s degree, and experience in customer service or technical support. Strong communication and cross-functional collaboration skills are essential for success.

Qualifications

• Mandarin proficiency at HSK 4 or above.
• Bachelors degree in Business, Communications, or related field.
• Experience in customer service, after-sales, or technical support preferred.
• Strong communication, problem-solving, and customer service skills.
• Able to manage multiple tasks in a fast-paced environment.
• Comfortable working independently and with cross-functional teams.
• Familiarity with CRM or customer service tools is a plus.

Responsibilities

• Respond to customer inquiries and service issues in Mandarin and English.
• Provide product support, troubleshooting, and after-sales assistance.
• Coordinate with relevant teams to resolve customer concerns efficiently.
• Handle warranty, return, and replacement requests based on company procedures.
• Guide customers on product usage, maintenance, and basic troubleshooting.
• Follow up on open cases and ensure timely resolution.
• Maintain service records and prepare related reports.
• Collect customer feedback and support service improvement initiatives.

Skills

Mandarin

English

Customer service

Communication

Problem solving

Teamwork

Education

Bachelor's degree in Business/Communications or related field

Tools

CRM tools

Job description

• Respond to customer inquiries and service issues in Mandarin and English.
• Provide product support, troubleshooting, and after-sales assistance.
• Coordinate with relevant teams to resolve customer concerns efficiently.
• Handle warranty, return, and replacement requests based on company procedures.
• Guide customers on product usage, maintenance, and basic troubleshooting.
• Follow up on open cases and ensure timely resolution.
• Maintain service records and prepare related reports.
• Collect customer feedback and support service improvement initiatives.

Key Responsibilities:

• Respond to customer inquiries and service issues in Mandarin and English.
• Provide product support, troubleshooting, and after-sales assistance.
• Coordinate with relevant teams to resolve customer concerns efficiently.
• Handle warranty, return, and replacement requests based on company procedures.
• Guide customers on product usage, maintenance, and basic troubleshooting.
• Follow up on open cases and ensure timely resolution.
• Maintain service records and prepare related reports.
• Collect customer feedback and support service improvement initiatives.

Job Requirements:

• Mandarin proficiency at HSK 4 or above.
• Bachelor's degree in Business, Communications, or a related field.
• Experience in customer service, after-sales, or technical support is preferred.
• Strong communication, problem-solving, and customer service skills.
• Able to manage multiple tasks in a fast-paced environment.
• Comfortable working independently and with cross-functional teams.
• Familiarity with CRM or customer service tools is a plus.